Customer Service Representative – Naibet - CURTIS AND FLETCHER IT SOLUTIONS - Nairobi, Kenya
(2025-05)
- Respond to customer inquiries via calls, live chat, email, and social media, ensuring quick and accurate assistance.
- Guide customers through account registration, login challenges, password resets, and profile updates.
- Assist customers with bet placements, cancellations (where applicable), bonuses, and general platform navigation.
- Resolve customer complaints professionally and escalate complex cases to relevant departments.
- Track, document, and follow up on unresolved issues to ensure timely closure.
- Support customers with deposit and withdrawal queries, including delayed transactions or failed payments.
- Liaise with the finance team to verify payments, confirm account details, and ensure accurate processing.
- Provide clear guidance on available payment methods and troubleshooting steps for common transaction issues.
- Report system glitches, downtime, or user-experience issues to the technical team for prompt resolution.
- Help customers troubleshoot basic technical issues (e.g., browser errors, app loading issues, connectivity problems).
- Monitor platform performance during peak hours to identify and report potential disruptions.
- Educate customers on betting rules, odds interpretation, responsible gaming practices, and promotional terms.
- Inform clients about new products, features, offers, and updates to enhance user engagement.
- Maintain up-to-date knowledge of betting procedures, sports events, and platform changes to provide accurate guidance.
- Identify and report suspicious activities or potentially fraudulent behavior to the security or risk department.
- Ensure adherence to company policies, responsible gaming guidelines, and regulatory requirements.
- Verify customer information when necessary while following data protection and privacy standards.
- Work closely with finance, marketing, and technical teams to resolve customer issues efficiently.
- Provide daily/weekly feedback on recurring customer issues to improve processes and customer experience.
- Participate in team meetings and contribute insights to help streamline operations and enhance support quality.
Property Consultant and Administrative Assistant - PAM GOLDING PROPERTIES - Nairobi, Kenya
(2023-11 - 2025-04)
- Conduct property research and market analysis to assist agents in determining property values as well as current market trends.
- Preparing monthly comparative market analysis reports to assist clients in making informed decisions about pricing and negotiations.
- Coordinate property showings and open houses, scheduling appointments and preparing marketing materials.
- Assist in organizing and executing marketing campaigns to promote property listings and attract potential buyers.
- Manage client communications, including responding to inquiries, scheduling appointments, and providing updates on property listings.
- Provide excellent customer service by assisting clients with inquiries, scheduling property viewings, and following up on leads.
- Utilize CRM software to maintain client databases, track leads, and manage follow-up tasks.
- Provide administrative support such as filing paperwork and organizing documents
Sales and Marketing Representative - ZENEX TECHNOLOGIES - Nairobi, Kenya
(2023-05 - 2023-11)
- Answering questions from potential clients expressing interest in products.
- Handling customer complaints, resolving issues, and ensuring customer satisfaction.
- Educating customers on product usage, features, and benefits.
- Conducting detailed and comprehensive product representation.
- Recommending products to customers based on their needs.
- Demonstrating product functionality and benefits through presentations or demonstrations.
- Managing follow-ups and after-sale service, ensuring a seamless customer experience.
- Assisting clients with product setup, troubleshooting, or returns if needed.
- Maintaining long-term customer relationships to encourage repeat business and referrals.
- Keeping records of customer inquiries, feedback, and transactions for future reference.
- Monitoring sales performance and reporting insights to improve strategies.
Loan Officer - ASA INTERNATIONAL - Meru, Kenya
(2023-01 - 2023-04)
- Disburse loans following the set rules, such as member's age, savings, scheme, etc.
- Evaluate loan applications to ensure compliance with lending policies and eligibility criteria.
- Assess borrowers' financial situations to determine loan repayment capacity.
- Educate borrowers on loan terms, repayment schedules, and financial responsibilities.
- Maintain savings and credit accounts-related forms/registers correctly on a daily basis.
- Ensure the accurate and timely recording of financial transactions.
- Verify collected payments and deposit them into the branch M-Pesa pay bill or bank account immediately.
- Reconcile records and reports to ensure accuracy in financial documentation.
- Take immediate initiative for installment collection whenever a member expresses an inability to repay due to special circumstances.
- Identify early warning signs of financial distress among borrowers.
- Work with clients to create alternative repayment plans when necessary.
- Implement strategies to minimize loan defaults and financial risks.
Journalism Intern - SIGNS MEDIA KENYA LIMITED - Nairobi, Kenya
(2022-09 - 2022-12)
- Assisting in the planning and scheduling of broadcasts to ensure smooth transitions while monitoring live broadcasts to ensure quality control and troubleshoot technical issues.
- Coordinating with editors, producers, and anchors to maintain seamless production flow.
- Support machine operators in the setup and operation of production equipment resulting in efficient runs.
- Operating television studio cameras during live production.
- Setting up and adjusting lighting, microphones, and other studio equipment for optimal broadcast quality.
- Ensuring compliance with safety and operational standards in the production environment.
- Preparing voice recordings for news clips as well as news articles for publication.
- Conducting research to verify news accuracy and credibility before publication.
- Editing and compiling audio and video segments for broadcast and digital platforms.
- Submitting news articles for social media pages such as Instagram, Facebook, and the website.
- Managing and updating social media pages with relevant news content.
- Engaging with audiences through comments, shares, and discussions on digital platforms.
- Monitoring current trends and audience engagement to improve content strategy.
Public Relations Intern - KENYA VISION 2030 - Nairobi, Kenya
(2016-01 - 2016-04)
- Daily monitoring and recording of print advertisements related to the company.
- Drafting, editing and printing documents needed for the Public Relations Manager.
- Delivering confidential documents from the company to various organizations.
