Customer service (part time job) - Kibiichi Gardens
(2022-10)
- Welcoming guests and serving them with drinks and food.
- Clearing of plates and ensuring service flow.
- Ensuring the comfort of every guest.
- Making sure the guest pay for the service through POS.
- Solving of high pressure situations whenever they occur.
- Up selling of beverages to guest.
Hospitality trainee - Prideinn Paradise
(2025-05-08 - 2025-08-04)
- Assisted in billing and cashiering processes by use of POS
- Managing reservations that is checking in and checking out of guest using POS
- Participated in stocktaking and inventory control
- Worked as a restaurant waitress and banqueting waitress
- Took customer orders accurately and delivered food and beverage promptly
- Set up tables and banquet halls for events and functions
- Ensured guest satisfaction and handled basic customer requests.
- Worked in different kitchen sections including larder, saucier, entremetier and Bistro (a la carte kitchen)
- Prepared basic dishes, sauces and garnishes.
- Followed food hygiene and safety standard at all times
- Cleaned and prepared guests rooms according to hotel standards
- Assisted in laundry operations, including washing, ironing and folding linens.
Hospitality trainee - Sentrim Elementaita
(2024-06-03 - 2024-08-19)
- Guest relations for example greetings and welcoming of guest and handling guests inquiries.
- Managing reservation and check-in/check-out of guests
- Communication and coordination with other departments
- Issuing and receiving of requisition
- Updating of bin-cards and daily stock taking
- Cleaning and maintaining guests rooms and also restocking supplies
- Cleaning and maintaining the public areas example restrooms
- Providing laundry services: collecting, washing, drying, folding and returning guests clothes and laundry items
- Taking orders, serving food and drinks and ensuring guest satisfaction in the restaurant
- Clearing tables and ensuring efficient service flow
- Greeting guests, seating them and managing reservations
- Preparing and cooking dishes according to recipes and standards of hotel
- Assisting other kitchen staff with various tasks as needed
- Following food safety procedures and maintaining clean and organized workstation
