Dr. Sam Kariuki

Results-driven healthcare professional with five years' experience in patient acquisition, stakeholder engagement, service utilization, and healthcare operations. Proven ability to drive patient volumes, optimize front-office processes, and enhance patient experience through data-driven strategies and cross-functional coordination. Skilled in health insurance coordination, referral management, digital engagement, and CRM-based reporting, with a strong track record of improving service uptake and operational efficiency.

I hold a Global MBA in Health Leadership & Management, with a focus on healthcare marketing, strategy, and business growth.

Physician Liaison Officer at Aga Khan University Hospital (2025-09 – Present)

• Managed referral networks and strengthened partnerships to increase patient inflow and specialist service utilization
• Coordinated between departments to ensure seamless patient journey from referral to service delivery
• Identified gaps in patient conversion and implemented strategies to improve appointment uptake
• Facilitated communication between providers, insurers, and patients to ensure efficient authorization and claims processes
• Strengthened relationships with corporate and insurance partners to improve access and continuity of care
• Analyzed patient trends, referral patterns, and service utilization data to support marketing and operational decisions
• Generated reports and dashboards to track conversion rates, service uptake, and patient flow efficiency
• Developed presentations and engagement materials to support hospital visibility and partner engagement
• Acted as a key liaison between clinical teams and external partners, improving coordination and service delivery

School & Clinic Administrator at Excel Academy (2022-02 – Present)

• Supervised patient reception, scheduling, and service coordination, improving patient flow and reducing waiting times
• Implemented structured systems for patient follow-ups and continuity of care
• Led outreach and health promotion initiatives that increased service awareness and community engagement
• Organized health campaigns and education programs to drive service uptake and preventive care utilization
• Collected and analyzed patient and program data to inform service improvements and planning
• Produced reports tracking patient trends, outcomes, and operational performance
• Collaborated with county health teams and partners to strengthen referral pathways and service integration

Medical Officer Intern at PCEA Tumutumu Hospital (2021-01 – 2022-01)

• Delivered clinical services while supporting efficient patient flow across departments
• Participated in initiatives aimed at improving patient satisfaction and service quality
• Contributed to implementation of clinical protocols and quality improvement initiatives
• Supported community outreach programs to enhance early diagnosis and service utilization

Global MBA in Health Leadership & Management – United States International University – Africa (2024-03 – 2025-12)

Bachelor of Medicine & Bachelor of Surgery in MBChB – University of Nairobi (2014-01 – 2020-12)

Certificate of Proficiency in Health Insurance – College of Insurance (2025-07 – 2025-10)