Duncan Maganga

Highly motivated and focused Barista with experience in the food/drink service industry, specifically in coffee shop environments. Experienced customer service professional adept at utilizing knowledge of both the coffee industry and customer service industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality.

An adaptive team player with a passion for good coffee and satisfied customers.

Spring Valley Coffee, Nairobi

May 2023 – December 2023

• Demonstrated a strong work ethic, resulting in consistent high-quality products and services.
• Reduced wastage of supplies by 25% through careful inventory tracking and management.
• Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
• Provided excellent customer service, resulting in a 20% increase in customer loyalty.
• Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness.

Barista, The Artcaffee

January 2023 – April 2023

• Creating and perfecting various beverages with precision and expertise.
• Ensuring that coffee machines are well maintained and functioning optimally.
• Inventory management of coffee beans, syrups, milk, and other necessary ingredients.
• Interacting with customers, taking orders, and ensuring a positive and enjoyable experience.
• Maintaining the quality of coffee beans, monitoring freshness, and ensuring top notch brewing standards.

Operations Manager at Fushia , Nairobi

December 2021 – December 2022

• Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings.
• Introduced and managed a performance management system that improved team engagement and performance by 50%.
• Making independent judgment and discretion in making important operational decisions.
• Conducting occasional movers training and development programs.
• Establishes quality control measures, monitors performance, and implements corrective actions to ensure that services are delivered according to customer requirements and industry standards.
• Strategically manage operations resources in a safe, efficient, and cost-effective manner.
• Managed a team of 60 employees, ensuring that projects were completed on time and within budget.
• Develop, implement and review processes and procedures of moving.

Sales associate at Joham Movers Ltd.

May 2020 – November 2021

• Collaborated with cross-functional teams to ensure product availability and inventory accuracy.
• Demonstrated excellent product knowledge and provided tailored producst recommendations to customers, resulting in a 5% increase in sales.
• Analyzed customer feedback and suggested strategies for improving customer experience.
• Developed strong customer relationships that resulted in a 4% increase in repeat business.
• Created effective customer loyalty programs that increased customer loyalty by 10%.
• Maintained an accurate customer database that improved customer segmentation and targeting efforts.
• Developed a loyalty program that increased customer retention by 60%.

Barista, Barista Ace, Nairobi

2023

Graduated with division one.

Applied Statistics with Information Technology, Maseno University, Kisumu

September 2014 – December 2018

Graduated with High honors.

KCSE, Malindi High, Malindi

January 2010 – November 2013