Computer User Support Specialist | IT Support & Technical Operations
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IT Support and Technical Operations professional with hands-on experience in end-user support, computer troubleshooting, software configuration, web systems, networking, user training and customer-facing technical assistance. Skilled in diagnosing technical issues, explaining solutions to non-technical users, deploying and maintaining digital systems, and supporting users through implementation and ongoing use.
My technical experience includes Windows environments, Angular, Firebase, HTML/CSS/JavaScript, Google Workspace, cloud-based applications and network connectivity. I also bring extensive experience in business operations, customer service and stakeholder management, allowing me to combine technical problem-solving with clear communication and a strong service mindset.
I am particularly interested in Computer User Support, IT Support, Technical Support and Technical Operations opportunities where I can help users resolve problems efficiently and improve their overall technology experience.
Founder & Technical Support / Digital Solutions Consultant – Duncan Digital Solutions | 2025–Present
Provide technical consultation and support to clients using computer, web and digital systems. Diagnose software and system issues, configure solutions, support deployments, guide users through system functionality and provide ongoing troubleshooting. Coordinate technology projects involving web applications, digital platforms, hardware, networking and client support.
Frontend/Backend Developer & Technical Consultant – Freelance | 2023–Present
Develop, deploy and maintain web applications using Angular and Firebase. Troubleshoot application and configuration problems, gather user requirements, test solutions, support deployments and train clients on using delivered systems. Translate technical issues into clear, practical guidance for non-technical users.
Social Media Manager & Technology Community Support – Google Developers Group Pwani | 2023–Present
Support a technology community of more than 5,000 members through digital communication, technical learning programmes and community operations. Coordinate workshops, developer events and participant support while helping users access learning resources and understand technical programmes. Contributed to a 150% increase in engagement and 200% growth in community interactions.
Core Team Organizer – Angular Kenya | 2026–Present
Support technical workshops, university programmes and developer learning activities covering Angular, Firebase, Gemini and AI-enabled development. Co-facilitate technical sessions, assist participants with tools and programme requirements, and help communicate technical concepts clearly.
General Manager – Zuri Digital Solutions | 2018–2022
Managed day-to-day operations for a digital solutions business and supervised a team of 15+ employees. Oversaw customer support, technology-related services, inventory, vendors and operational problem resolution. Acted as a primary point of contact for customers, resolving service issues and coordinating appropriate solutions. Reduced procurement costs by 25% through improved supplier management.
Product Manager – Chandarana Foodplus Ltd | 2016–2017
Managed product operations, supplier coordination, inventory, pricing and cross-functional activities while resolving operational issues and supporting reliable service delivery.
Founder & Technical Support / Digital Solutions Consultant – Duncan Digital Solutions | 2025–Present
Provide technical consultation and support to clients using computer, web and digital systems. Diagnose software and system issues, configure solutions, support deployments, guide users through system functionality and provide ongoing troubleshooting. Coordinate technology projects involving web applications, digital platforms, hardware, networking and client support.
Frontend/Backend Developer & Technical Consultant – Freelance | 2023–Present
Develop, deploy and maintain web applications using Angular and Firebase. Troubleshoot application and configuration problems, gather user requirements, test solutions, support deployments and train clients on using delivered systems. Translate technical issues into clear, practical guidance for non-technical users.
Social Media Manager & Technology Community Support – Google Developers Group Pwani | 2023–Present
Support a technology community of more than 5,000 members through digital communication, technical learning programmes and community operations. Coordinate workshops, developer events and participant support while helping users access learning resources and understand technical programmes. Contributed to a 150% increase in engagement and 200% growth in community interactions.
Core Team Organizer – Angular Kenya | 2026–Present
Support technical workshops, university programmes and developer learning activities covering Angular, Firebase, Gemini and AI-enabled development. Co-facilitate technical sessions, assist participants with tools and programme requirements, and help communicate technical concepts clearly.
General Manager – Zuri Digital Solutions | 2018–2022
Managed day-to-day operations for a digital solutions business and supervised a team of 15+ employees. Oversaw customer support, technology-related services, inventory, vendors and operational problem resolution. Acted as a primary point of contact for customers, resolving service issues and coordinating appropriate solutions. Reduced procurement costs by 25% through improved supplier management.
Product Manager – Chandarana Foodplus Ltd | 2016–2017
Managed product operations, supplier coordination, inventory, pricing and cross-functional activities while resolving operational issues and supporting reliable service delivery.
