Duncan Opiyo

Result–oriented Debit collection and Recovery specialist with experience in repossession coordination, asset finance recovery, agency banking, customer service, and team leadership. Proven ability to negotiate with clients, manage recovery portfolios, coordinate field teams, and consistently achieve collection targets while managing compliance and professionalism.

Experience in leading recovery teams, assigning workloads, monitoring performance, coaching and training field agents, and ensuring operational efficiency

Fraud investigation specialist, field collection team lead, debit collection specialist - Mogo Auto Ltd Kenya - Kenya

(2026-01)

• Lead and supervise field collection agents to achieve recovery targets
• Conduct skip tracing and investigating to locate customers and financed assets
• Assign collection cases, monitor agent performance and providing coaching and training where necessary
• Negotiate repayment arrangements while maintaining compliance and customer professionalism
• Prepare recovery reports and support operational decision making

Repossession coordinator - Eezy group Ltd

(2024-05 - 2024-12)

• Coordinate Repossession Activities
• Monitor recovery cases and liaise with field agents
• Prepare recovery reports and ensure compliance

Junior Recovery officer - watu Credit

(2022-02 - 2023-04)

• Managed delinquent accounts
• Negotiate repayment plans
• Conduct skip tracing and investigating to locate customers and financed assets
• Support recovery assets

Agency banking and lipa na mpesa officer

(2018-08 - 2020)

• Delivered banking services to agency banking customers
• Supported customers on boarding for lipa na mpesa paybills, tills and agency banking registration
• Accounts opening
• Loan processing

Certificate - customer relationship and management - Alison (2026)

Certificate - Digital opportunity trust (D.O.T) - Budokomi youth empowerment center (2021-07 - 2021-09)

Certificate - Advanced driving - Rocky driving school (2017)

Diploma - international relations and diplomatic studies - Kampala international university (2016 - 2018)

Uganda advanced certificate of education (UACE) - Busia forward Senior secondary school (2013 - 2014)

Uganda certificate of education (UCE) - Lumino high school (2007 - 2010)

Primary Leaving Exams (PLE) - Bunyide primary school (2006)