Duncan Opiyo

Result–oriented Debit collection and Recovery specialist

Nairobi, Nairobi AreaMember since January 13, 2024

Debit collection and RecoveryRepossession coordinationTeam LeadershipAdvanced drivingDecision making

About

Result–oriented Debit collection and Recovery specialist with experience in repossession coordination, asset finance recovery, agency banking, customer service, and team leadership. Proven ability to negotiate with clients, manage recovery portfolios, coordinate field teams, and consistently achieve collection targets while managing compliance and professionalism.

Experience in leading recovery teams, assigning workloads, monitoring performance, coaching and training field agents, and ensuring operational efficiency

Experience

Fraud investigation specialist, field collection team lead, debit collection specialist - Mogo Auto Ltd Kenya - Kenya

(2026-01)

Lead and supervise field collection agents to achieve recovery targets
Conduct skip tracing and investigating to locate customers and financed assets
Assign collection cases, monitor agent performance and providing coaching and training where necessary
Negotiate repayment arrangements while maintaining compliance and customer professionalism
Prepare recovery reports and support operational decision making

Repossession coordinator - Eezy group Ltd

(2024-05 - 2024-12)

Coordinate Repossession Activities
Monitor recovery cases and liaise with field agents
Prepare recovery reports and ensure compliance

Junior Recovery officer - watu Credit

(2022-02 - 2023-04)

Managed delinquent accounts
Negotiate repayment plans
Conduct skip tracing and investigating to locate customers and financed assets
Support recovery assets

Agency banking and lipa na mpesa officer

(2018-08 - 2020)

Delivered banking services to agency banking customers
Supported customers on boarding for lipa na mpesa paybills, tills and agency banking registration
Accounts opening
Loan processing