Edah Chepkoech

An enthusiastic and self-driven professional with a proven track record of leadingcompanies to further success through superb customer service skills. Possessesexcellent communication skills, allowing for the cultivation of positive and mutuallybeneficial business relationships. A passion for providing top rated assistance toclients while constantly striving to honor the mission of a company. A leader with anoutgoing attitude perfect for acting as a liaison between clients and the company.

My professional experience involved;

Customer Service

 Handles customer inquiries via telephone and/or SMS.

 Provides customers with product and service information by clearly explaining procedures; answering questions; providing information

Complaint Handling

 Manages and resolves customer complaints

 Identifies and escalates priority issues and where necessary, following up customer concerns

Database Management

 Collects, confirms and updates client information on CRM according to standard operating procedures

 Adheres to Data Protection policy with regards to confidentiality of customer details

Standards Compliance

 Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures

Business Development

 Recognizes opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements

Master of Business Administration : University of Nairobi 2021 -Ongoing

Bachelor of Commerce (Procurement & Supply Chain Management): University of Nairobi, 2019