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An enthusiastic and self-driven professional with a proven track record of leadingcompanies to further success through superb customer service skills. Possessesexcellent communication skills, allowing for the cultivation of positive and mutuallybeneficial business relationships. A passion for providing top rated assistance toclients while constantly striving to honor the mission of a company. A leader with anoutgoing attitude perfect for acting as a liaison between clients and the company.
My professional experience involved;
Handles customer inquiries via telephone and/or SMS.
Provides customers with product and service information by clearly explaining procedures; answering questions; providing information
Manages and resolves customer complaints
Identifies and escalates priority issues and where necessary, following up customer concerns
Collects, confirms and updates client information on CRM according to standard operating procedures
Adheres to Data Protection policy with regards to confidentiality of customer details
Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures
Recognizes opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements
Master of Business Administration : University of Nairobi 2021 -Ongoing
Bachelor of Commerce (Procurement & Supply Chain Management): University of Nairobi, 2019
