Eddah Mutua
An all round banker with five years of experience
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About
I’m a graduate of Kenyatta University with a background in commerce (procurement and supply chain management). Over the course of my college experience at Kenyatta University, I was trained to apply both quantitative and qualitative skills to analytically solve problems across all disciplines.
Frequently interacting with clients has greatly improved my communication and interpersonal skills. Working under a pressurizing environment has trained me to be self-driven and thus work under minimal supervision. Furthermore, working in the banking sector exposed me to a wide range of challenging tasks that enabled me to develop a unique and holistic approach to problem-solving. I look forward to applying these skills in your department.
Overall, I’m confident that the experience I have gained will enable me to start contributing from day one and excel in this role at your firm
Experience
UST 2018 TO DATE (EQUITY BANK GARDEN CITY BRANCH)
August 2018 to August 2020 –Cash department
Roles•
Paying and receiving cash
- Handling cash transfers
- Cross selling the banks financial services.
- Western Union, Transfast, world remit Money gram transactions.
Forex i.e. buying and selling of currencies
November 2020 to September 2021- Customer service
Roles
Floor management
Digitizing customers in the banking hall
Receiving and raising disputes on behalf of customers
Cross selling the banks products and services
October 2021 to January 2022- Account opening officer
Roles
Assist customers in opening accounts and educating them on available bank products and services.
- Static data editing•
Right first time on onboarding
Issuing cards and Equitel lines.• Onboarding customers on Eazzy Suites
.February 2022 to Date- Clearing officer
Roles
Verifying all cheques for deposit.• ORS/Eazzy biz customer onboarding.• Assisting in teller transactions verification and approval.
RTGS, SWIFT, EFT and Internal transfers.
Education
2014 to 2018 -Kenyatta university
I studied bachelor of commerce and specialised in procurement and supply chain management
