Front Office Intern - Fortune Container Depot
(2025-02 - 2026-02)
- Served as the first point of contact for visitors, clients, and incoming calls, projecting a professional image for the organisation.
- Managed a high volume of inbound and outbound calls, emails, and correspondence, ensuring timely and accurate routing to relevant departments.
- Coordinated scheduling and appointment management, maintaining up-to-date calendars for departmental staff.
- Handled filing, scanning, photocopying, and digitisation of records, maintaining well-organised physical and electronic document management systems.
- Updated and maintained guest and client records with accuracy, supporting efficient data retrieval and reporting.
- Provided general administrative support across departments, contributing to smooth daily office operations.
Enumerator - Policy and Market Options – DRIVE Project
(2024-05 - 2024-06)
- Administered structured surveys and interviews with participants across designated field sites, adhering strictly to data collection protocols.
- Recorded and validated participant responses using designated tools, ensuring completeness and accuracy at point of collection.
- Identified and clarified ambiguities with respondents in a professional and respectful manner to uphold data integrity.
- Maintained strict confidentiality in handling participant information in accordance with established privacy protocols.
- Reported field challenges and data anomalies to the project supervisor promptly, contributing to quality assurance efforts.
Repayment Executive - Apollo Agriculture
(2023-09 - 2023-12)
- Managed a portfolio of delinquent customer accounts, conducting outbound contact to facilitate timely payment resolution.
- Assessed individual customer circumstances and negotiated tailored, sustainable repayment plans to recover outstanding balances.
- Processed incoming payments accurately and updated account records in real time to ensure data integrity.
- Monitored and tracked overdue accounts using internal systems, escalating high-risk cases as appropriate.
- Compiled daily and weekly collection reports, providing management with clear performance metrics and activity summaries.
Executive Assistant - Abereal Investments
(2020-05 - 2023-01)
- Managed the executive's calendar, scheduling appointments and proactively flagging upcoming meetings, deadlines, and events.
- Organised and coordinated internal and external meetings, including venue logistics, agenda preparation, minute-taking, and follow-up on action items.
- Designed and maintained structured physical and digital filing systems, ensuring documents were current, accessible, and confidential.
- Supported financial administration including budget preparation, expense tracking, invoice processing, and payroll management.
- Acted as liaison between the executive and internal/external stakeholders, handling correspondence with professionalism and discretion.
Personal Assistant - Public Participation Department, County Government of Kakamega
(2019-05 - 2019-08)
- Provided administrative and logistical support to the Head of Public Participation, enabling efficient day-to-day operations.
- Managed incoming calls, responded to emails, and engaged members of the public face-to-face on departmental matters.
- Processed and prepared a wide range of official documents, entering information accurately into organisational databases.
- Participated actively in departmental meetings, contributing ideas and helping to develop improved operational practices.
- Consistently achieved short-term and long-term performance targets throughout the internship period.
Data Entry Clerk - Community Touch Kenya
(2016-05 - 2016-08)
- Entered, validated, and maintained data records with high accuracy, identifying and correcting errors before submission.
- Collaborated with staff across departments to verify and reconcile questionable data entries, minimising processing errors.
- Organised and maintained digital and physical filing systems, ensuring records were correctly labelled, archived, and reviewed annually.
