Key Account Manager - Kenya Builders Concrete LTD - NAIROBI
(2023-01)
- Maintain good relationship with clients to ensure continuous business growth.
- Coordinate with Head of Business to set pricing.
- Ensure on-time delivery and quality service delivery
- Develop sales strategies to achieve the short- and long-term sales revenue objectives.
- Review the sales processes and suggest improvements.
- Communicate regularly with customers and management to discuss project progress, status and issues if any.
- Develop innovative and creative ideas for increasing sales.
- Determine new sales opportunities by studying the latest market trends.
- Plan account activities such as identifying customers, managing resources, and setting deadlines.
- Determine sales forecast and present the figures to the management.
- Prepare sales presentations and proposals for customers.
Customer Success Manager - Sendy LTD - NAIROBI
(2021-01 - 2023-01)
- Development of plans to achieve set billed revenue targets in the segment.
- Provide regular forecasts from the generation, management and closing of significant pipeline of sales utilizing a CRM system.
- Increase product and Business solutions penetration through cross sell to named accounts, in assigned segment.
- Train and lead the partners to maximize performance to ensure continued revenue growth and customer retention.
- Work closely with the partners to devise and deliver individual sales targets and subsequent revenues.
- Ensuring the segments for which I'm responsible work effectively with the overall Sales, Marketing and Operations functions within the business.
- Develop strong relationships with consultants in the industry to maintain ongoing revenue stream.
- Ensuring all accounts are managed through well thought out Account Development Plans.
- Maintain timely and 100% accurate Sales reports, competitor intelligence, Sales performance and all information relevant to the assigned segment.
Senior Sales Executive-Trade & projects - Safal Group-MRM - NAIROBI
(2017-03 - 2021-01)
- Develop personal sales & marketing strategies and implementation plan for company products to ensure achievement of new business and retention targets.
- Prepare weekly sales targets per target prospective clients for monitoring and review Continuously source for opportunities for all company products.
- Maintain daily activity and plan with clear objectives to give progress reports.
- Facilitate onboarding of new clients and provide continuous supports throughout the process in order to ensure customer satisfaction and retention.
- Continuously source for market intelligence and document for use in the department.
- Monitor and prepare periodic reports on closed new business and retention status.
- Build up detailed knowledge about the company's products and keep abreast of market conditions and developments.
- Make accurate, quick calculations to establish quotations of each project.
Customer Service manager.-Central - Betwin LTD - NAIROBI
(2013-03 - 2017-02)
- Develop, maintain and grow the customer database by ensuring high standards of Customer centricity are observed.
- Executing field management best practices.
- Arranging meetings with potential customers to prospect for new business.
- Negotiate terms of Agreement that will lead to closing of a sale.
- Ensure sales targets are met as outlined by the Business Development department every month.
- Identify and communicate new business opportunities and Competitor activity to the Sales Team.
- Schedule a monthly Sales Plan.
- Prepare Customer orders and follow on payment according to the credit terms.
- Coordinate with the Sales Manager concerning promotional events and marketing activities.
- Submit accurate and factual daily reports, reporting all sales activities in relation to the sales target set per month.
- Represent the company at trade fairs, and product awareness demonstrations.
- Create detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
Corporate Sales Executive - Fairdeal Furniture - NAIROBI
(2009-09 - 2013-02)
- Provide valuable insight and contributes to marketing strategies.
- Tracking data on prospects, customers and surpass sales quotas.
- Implementing and adhere to company policies and procedures.
- Develop sales strategies and approaches for the company's products.
- Create and presents regular reports for line managers.
- Contribute information, ideas, research to help develop marketing strategies.
- Maintain excellent relationships with clients by offering superior customer service.
