Edwin Mwaniki

A keen product management enthusiast with 4 years of experience in a fast-paced digital environment famed for producing innovative and customer centric payment and collection platforms. Creative and analytical with skills in developing and managing bespoke solutions for customers in a highly collaborative eco-system.

The interest in the position is enhanced by the skills I have acquired in my educational and working experience. I come from a working background in product management and development. My time there has taught me proper skills in the product life cycle from inception to deployment.

Moreover, I have gained considerable insights in creative and analytical data driven skills and its implementation thereof and above all a strong team player and confident self-starter with excellent communication, presentation and interpersonal skills.

The opportunity to work in a fast-paced highly innovative ecosystem is a value proposition I would gladly embrace with my full hands.

Channel Support Officer

NCBA Bank Kenya Ltd

Spearheaded fit for purpose report generation. This ensured report generation and dispatch TAT was reduced by 33%

Coordinated with the channel development team to align on the channel bugs and error. This ensured a reduction of 10% of the prevalent and recurrent system bugs.

Product Development Officer

NCBA Bank Kenya Ltd

Spearheaded a cross-functional work streams to merge two application that support the organization’s C2B, B2B and B2C M-pesa platforms geared towards offering bespoke solution, expand services offered and enhancing the overall customer experience. This boosted the service uptake by 25% YOY

Coordinated other business teams and development teams to deliver to high availability solutions for mission-critical applications which sustained the momentum on new builds and enhancement across the year

Product Support Officer

Commercial Bank of Africa

Advanced user design and user acceptance test for various products and solution that amplified the targeted objectives of the respective products to streamline the service. The was an increase in traffic hits into the platforms by 17% MOM

Demonstrated a wonderful working relationship with product managers,

developers and quality assurance to resolve post go live issues and offer support across various products.

Evaluate the financial aspects of product category, such as budgets,

expenditures, research and development appropriations, and return-on investment and profit-loss projections.

Stay updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the business unit objectives of revenue, retention and innovation KPI

Gathered and defined customer requirements to develop clear specifications for project plans. This lead to 4 enhancement and 1 new product per year

Operation Assistant

Commercial Bank of Africa

Supported preparation and reporting of reconciliations within the applicable

TAT

Demonstrated advanced knowledge of large-scale banking operations and banking products.

Acquired and maintained advanced knowledge of numerical and analysis skills

Present: Masters in Business Administration (MBA)-Finance

University of Nairobi

Bachelor of Arts-Economics

University of Nairobi

Certified Public Accountants of Kenya (CPA-K)

Kenya College of Accountancy

Computerized accounting packages

(Sage, Pastel, QuickBooks,)