Product manager, marketing and business analyst
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September 2022- Present
Kamoa, Nairobi,Kenya-Performance Product Manager
Work with User experience UI/UX design teams by getting qualitative insights from customers to deliver engaging in app and offsite experiences that led to retaining 1200 users in the first two months.
Conduct research product to better understand how to deliver our proposition deeper into the right market segment and how to penetrate new geographies and feed product strategy..
Work with data science team to analyze feedback and consolidate into feature improvement for the app. Perfomed requirements gathering and Implemented refer a friend feature using agile product lifecycle steps to keep returning users engaging with the application.
Design and deploy educational content for marketing campaigns related to acquisition of new users and retention of existing users. Retained 4000 active users in the first three months of marketing campaigns.
April 2022- September 2022
Loxea Limited by CFAO Motors,Nairobi,Kenya- IT Business Analyst
Business analysis to improve organization performance by identifying gaps and proposing software solutions to solve business problems. Oversaw the deployment of Autoline, an ERP system to manage accident and insurance cases hence achieving efficiency and automation.
Liaising with upper management to develop operations procedures and establish key performance indicators to measure business performance.
Provide insights on CRM tool to track and help transform leads into customers by maintaining contact, deploy personalized marketing, understand client behaviour and learn more about the audience.
Collect, analyse and visualise data on charts, graph and dashboards using Power Bi and Tableau for decision making.
Conduct user requirements gathering and research to better understand what users would like the software help them achieve.
Develop simple training materials (Standard operating procedures)SOPs and train the team using the ERP system as well as practical presentations to demo the system.
Formulate Marketing Email templates and social media management. Delivered the first 1000 followers to their social media page.
2018-2022- B.Sc. Business Information Technology (Business Intelligence major) Strathmore University, Nairobi, Kenya.
June 2022- Certificate: Advanced Data Analytics, Google Analytics Academy.
June 2022-Certificate:Data analytics Professional Certificate, Google.
February 2022-Certification:Oracle Cloud Infrastructure Certified Architect Associate, Oracle.
February 2022-Certificate:Business Analytics for Decision Making, University of Colorado.
January 2022-Certificate: Software Development Processes and Methodologies, University of Minnesota. January 2022-Certificate: Business analysis and process management, Coursera project network.
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December 2021-Certificate: Product Management Essentials, University of Maryland.
December 2021-Certificate: Introduction to Cloud, AWS Academy.
August 2021-Certificate: 5G, cloud computing and Artificial intelligence ,Huawei (Seeds for the future program 2021). February 2020-May 2021- Certificate in Data Science, ilab Africa, Strathmore University.
March 2018-June 2018- Certificate: Graphic Design in Corel Draw and photoshop, Computer Pride, Nairobi
