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Dedicated and skilled ICT professional with a diploma in ICT-related field and two years of hands-on experience in [Network administration, Technical support, Software development].
Adept at [Troubleshooting, System maintenance, Programming], Seeking to contribute expertise and drive technological advancements in a dynamic team
SYSTEM ADMINISTRATOR, KK EMPIRE TRADES LIMITED,
NAIROBI, KENYA – 1
st April 2023 to Present
Primary responsibilities and achievements
− Installing, configuring, and maintaining server hardware and software.
− Monitoring server performance, resource usage, and troubleshooting issues
-Managing user accounts, permissions, and access controls on servers.
− Designing, implementing, and maintaining network infrastructure.
− Configuring and managing routers, switches, firewalls, and other networking devices.
− Monitoring network traffic, diagnosing connectivity issues, and optimizing network performance.
− Implementing and maintaining security measures to protect systems and data from unauthorized access, breaches, and cyber threats.
− Installing and updating security patches, antivirus software, and intrusion detection systems.
− Creating and enforcing security policies and procedures.
− Setting up and managing data backup solutions to ensure data integrity and availability.
− Developing and testing disaster recovery plans to minimize downtime in case of system failures.
− Providing technical support to users, assisting with hardware and software issues.
− Troubleshooting user-reported problems and resolving them in a timely manner.
− Training users on IT tools and best practices.
− Installing, updating, and maintaining software applications and operating systems.
− Ensuring software licenses are valid and compliant with legal requirements.
− Continuously monitoring system performance and identifying bottlenecks or areas for improvement.
− Tuning system configurations to optimize resource utilization and response times.
− Maintaining accurate and up-to-date documentation for IT infrastructure,
configurations, procedures, and policies.
− Creating guidelines and manuals for users and other IT staff.
Diploma Name in Information Communication Technology [ICT]
Kitale National Polytechnic,
2020
Software Development,
November 2021.
Software Development,
eMobile’s Academy of Technology
Certificate in Web Development.
2022
