Elgah Banja

Detail-oriented Office Assistant with 10+ years of experience in administrative support, office coordination, and customer service. Currently completing Virtual Assistant training with African Leadership Accelerator, with strong skills in digital tools, scheduling, data management, and communication. Proven ability to improve office efficiency, maintain accurate records, and support high-performing teams.

To support efficient office operations by applying strong administrative, organizational, and digital skills to enhance productivity and service delivery.

Operations Manager - Grun Africa Limited

(2025-01 - 2026-01)

• Coordinate daily operations, scheduling, and workflow planning
• Supervise staff, manage attendance, and support performance tracking
• Maintain compliance with health, safety, and operational standards
• Manage procurement, budgeting, and inventory tracking
• Prepare reports and support management decision-making
• Liaise with stakeholders and coordinate meetings

Business Owner (Retail Operations) - Business Owner - Ongata Rongai, Kenya

(2021-04 - 2025-12)

• Managed daily operations, customer service, and cash handling
• Maintained accurate inventory and financial records
• Increased stock levels by 50% over three years
• Built and maintained supplier and customer relationships
• Implemented organized stock control and bookkeeping systems

Office Assistant - Maryline Enterprises

(2017-07 - 2020-12)

• Maintained employee records, reports, and filing systems
• Coordinated communication between office and field teams
• Managed customer inquiries, complaints, and follow-ups
• Prepared performance reports, sales forecasts, and targets
• Coordinated meetings, training, and marketing events
• Conducted data entry, tracking, and documentation

Office Assistant - Saleh & Hegab

(2011-02 - 2013-05)

• Supported daily office operations and administrative tasks
• Prepared monthly and quarterly reports
• Managed correspondence and client interactions
• Processed and tracked project documentation

Office Assistant - Saleh & Hegab

(2013-08 - 2016-05)

• Managed contractor documentation, requisitions, and submissions
• Maintained organized filing systems (physical and digital)
• Coordinated communication with stakeholders and government offices
• Scheduled meetings and handled correspondence

Office Assistant - Luore Management Limited

(2009-09 - 2011-02)

• Improved daily operations efficiency by enhancing record accessibility and organization for smoother information retrieval
• Supported administrative tasks and routine reporting to keep office operations organized and on schedule
• Assisted with stakeholder communication and office coordination to support efficient team collaboration and service delivery

HIV/AIDS & Drug Abuse Counseling - Better Living & Empowerment Programme (2007-01 - 2007-12)

Kenya Certificate of Secondary Education (KCSE) - Wiobiero Secondary School (1999-01 - 2002-12)