Elias Maina

Customer Care and Debt Collection Specialist with experience in loan processing, credit control, and collections. Skilled in CRM systems, negotiation, and financial tracking.

Customer Care & Debt Collection Agent at Mogo Auto Ltd (2025-11 – Present)

• Handle customer interactions daily via calls and messages
• Reduced overdue accounts by through structured follow-ups
• Maintained accurate CRM records with data entry compliance
• Managed customer accounts to ensure timely collection of outstanding payments
• Communicated effectively with clients to resolve billing disputes and inquiries
• Resolved customer complaints, improving satisfaction and retention

Loan & Collection Officer at Noble Lending Ltd (2025-02 – 2025-10)

• Processed 30+ loan applications weekly with accurate assessments
• Reduced default cases through timely follow-ups and client engagement
• Maintained strong client relationships, increasing repeat clients
• Met and exceeded monthly recovery targets
• Managed customer inquiries and provided accurate information on loan products

Assistant Credit Controller at Kabiria Tech Limited (2024-02 – 2025-01)

• Managed 100+ customer accounts and payment records
• Conducted consistent follow-ups leading to improved cash flow
• Ensured timely communication of payment reminders
• Communicated with clients to resolve payment discrepancies and inquiries effectively

Assistant Credit Controller at XGO Kenya Limited (2023-05 – 2024-02)

• Improved issue resolution time
• Maintained accurate customer account records
• Supported credit control processes and collections
• Issued reminders and follow-up notices for overdue invoices to maintain cash flow
• Maintained accurate records of payments, disputes, and account statuses in systems

BSc in Human Resource Management – Maasai Mara University (2022)

Certificate in Computer Packages – Dr. Kamau Education Trust (2020)