Customer Care & Debt Collection Agent at Mogo Auto Ltd (2025-11 – Present)
- Handle customer interactions daily via calls and messages
- Reduced overdue accounts by through structured follow-ups
- Maintained accurate CRM records with data entry compliance
- Managed customer accounts to ensure timely collection of outstanding payments
- Communicated effectively with clients to resolve billing disputes and inquiries
- Resolved customer complaints, improving satisfaction and retention
Loan & Collection Officer at Noble Lending Ltd (2025-02 – 2025-10)
- Processed 30+ loan applications weekly with accurate assessments
- Reduced default cases through timely follow-ups and client engagement
- Maintained strong client relationships, increasing repeat clients
- Met and exceeded monthly recovery targets
- Managed customer inquiries and provided accurate information on loan products
Assistant Credit Controller at Kabiria Tech Limited (2024-02 – 2025-01)
- Managed 100+ customer accounts and payment records
- Conducted consistent follow-ups leading to improved cash flow
- Ensured timely communication of payment reminders
- Communicated with clients to resolve payment discrepancies and inquiries effectively
Assistant Credit Controller at XGO Kenya Limited (2023-05 – 2024-02)
- Improved issue resolution time
- Maintained accurate customer account records
- Supported credit control processes and collections
- Issued reminders and follow-up notices for overdue invoices to maintain cash flow
- Maintained accurate records of payments, disputes, and account statuses in systems
