Elijah Mateya

Am a Motivated, adaptable and responsible computing graduate with extensive knowledge of project management, complex I.T systems, hardware & software testing, networking and technical support, who is seeking a position in any I.T Position which will utilize the professional and technical skills developed through past work experiences in this field. I have a methodical, customer-focused approach to work and a strong drive to see things through completion hence ensuring a smooth running of both large and small scale I.T Systems which in return provides productivity and performance of the company while ensuring cost effective streamlined I.T operations. In my current job, I have managed the launch and migration of two major I.T systems which were completed on time and within budget.

I.T INTERN - KENYA FOREST SERVICE

(2014-01 - 2014-08)

• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to vendors.
• Respond to user requests for service, troubleshoot problems and help develop solutions. Support PC hardware components, desktop operating system software, and application software. Perform minor repairs to equipment and arrange for other servicing needs.

COMPUTER FORENSICS INVESTIGATOR - SAVANNAH PRIVATE INVESTIGATORS AND DETECTIVES COMPANY

(2015-03 - 2015-06)

• Helping in retrieving information from computers and other digital storage devices that can then be used in criminal investigations or as evidence in cases of cybercrimes.
• Using computer forensics software & tools to collect and analyze data.
• Ensuring a proper chain of custody of digital evidence
• Reconstructing events that led to a cyber-attack by isolating certain core systems and run them without connection to the Internet to provide basic functionality to the business, then connecting them back to the new IT footprint with appropriate security
• Verifying a device's owner and who has had access to its contents that helps in any case at the court. Detecting data breaches, hacking attempts, network intrusions and online scam attempts during investigations of cyberbullying.

I.T FELLOW TUTOR - BALOZI TRAINING INSTITUTE

(2016-07 - 2016-06)

• Plan Lessons According to Curriculum Standards provided by the Ministry Of Education & Higher Learning
• Stay Abreast of Latest IT Trends.
• Perform Regular Hardware and Software Updates on Classroom IT Devices.
• Monitor Student Progress Through Administering Assignments, Quizzes, and Tests.
• Keep Track of Student Grades to ensure performance.

NETWORK & WEB ADMINISTRATOR - SPECTRUM NETWORK INTERNATIONAL

(2018-11 - 2020-09)

• installing and configuring computer networks and systems
• identifying and solving any problems that arise with computer networks and systems consulting with clients to specify system requirements and design solutions
• budgeting for network equipment and assembly costs
• Maintaining existing software and hardware and upgrading any that have become obsolete monitoring computer networks and systems to identify how performance can be improved Coordinate releases with dev’t project leads and release management teams.
• Using DevOps techniques with Salt stack and Jenkins to automate site deployment, updates and upgrades. Maintain internal tools for managing site structure, data, security, using CMS and Java.
• Develop Perl and shell scripting to automate network device configuration, testing; automate UNIX host configurations.
• Create and monitor multiple domains with multiple manage servers, machines, node manager and cluster environment.
• Applying PHP and CSS elements to web design to create unique websites per company specifications. Extending the capabilities of the CMS using HTML, CSS and JavaScript, leading to more flexibility in design choices.
• Designing and maintaining web pages & news for divisional intranet and SharePoint sites nationally and internationally.
• Implementing layout/design changes per guidelines using CSS and PHP to update theme files.
• Reading content on web pages, extract keywords and subject, enter Keywords/subject/description into a web form utilizing HTML.
• Migrating applications running on windows to Linux and also migrate the applications from version 5.1 to 6.1 and 7.0 to v8.5.
• Starting the company’s first LinkedIn & Twitter account.
• Researching and adding social media API’s layer to the website.
• Developed few custom portlets using JSR286 API as per business requirement.
• Creating some Script modules to be used with bootstrap to speed up the development.
• Developing shellscriptsin Advanced Interactive executive (AIX) for checking the health status of the Messaging queues series (MQSeries).
• Maintaining website update using WordPress.
• Updating the organization website with recent publications and events using WordPress
• Conducting client side validations using JavaScript.
• Performing configuration and operation on all software relate to SharePoint infrastructure. Gathering application related information from customer to build infrastructure as per clients & company’s requirements.
• Providing hardware, software, and network user support for the company’s NT environment.
• Reporting infrastructure incidents to the appropriate areas and resolve such incidents while maintaining incident ownership.
• Developing and modifying various store procedures in DB2 for increase performance of the website.
• Configuring of ipbx/pbx/mitel/voip/pabx telephones like inbound and outbound calls, call forwarding, voicemail, etc
• As a PBX Operator I was also responsible for incoming calls and transferring calls to other individuals, routing calls, transferring information, and handling the administrative duties
• Installing, arranging, removing and maintaining telephone equipment, wiring and associating hardware.
• Testing installed telephone systems to locate transmission faults, Repairing or replacing defective and damaged telephones, wire and associated equipment, Switch network installers and repairers.
• Examining new ipbx/pbx/Mitel/VoIP/pabx offered by vendors and makes recommendations to management
• Working with the project manager and lead installation teams to complete projects efficiently and effectively.
• Working with other engineers, technicians and members to improve the network design, configuration, and implementation processes.

I.C.T MANAGER & SYSTEM ADMINISTRATOR - SWIFT CAPITAL LIMITED

(2020-11 - 2023-02)

• Ensuring the accuracy and integrity of relevant hardware and software application, and that are up to date.
• Checking security of the system on a regular basis to ensure system updates and free from malware attacks or intrusion ( Unauthorized access)
• Implementing training schedules for all members of the team and on occasion for other employees
• Arranging for regular audits of the system, often in collaboration with an IT Auditor or any other relevant authorities as requested by the management
• Managing annual budgets for the department and reporting such information to senior management
• Instigating and managing major IT projects in accordance according to business needs and budget restrictions, including system updates and migrations
• Assessing opportunities for improvement via inspirational leadership and innovations in IT products and processes
• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Ensuring data is stored securely and backed up regularly for future utilization and in case of a calamity.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Providing technical support when requested.
• Documenting any processes which employees need to follow in order to successfully work within our computing system
• Maintaining network integrity, sysadmins ensuring that network interactions follow organizational policies and protocols.
• regularly performing web service administration and configuration management activities, including ensuring that configuration changes are documented and follow organizational policies associated with access and cybersecurity
• Most IT issues go unnoticed until the impact reaches end users. And therefore as a system administrator i have been monitoring system health and identifying anomalous network behavior, which may include security-sensitive activities such as unauthorized network access and data transfer.
• Devising and implement search engine optimization (SEO) and pay-per-click (PPC) strategies in the company.
• Creating and managing link-building and content marketing strategies in the company.
• Developing and maintaining a social media presence in the company.
• Developing engaging online content including blog articles, videos, graphics, and ads thus monitoring and analyzing content click-through rates.
• Forecasting marketing campaign growth and return-on-investment (ROI) and reporting these to the Management.
• Supporting CEO in making prudent ICT investments for automation and ease of various aspects of Operations.
• Managing and writing copy for email and social media marketing campaigns, among others.
• Contacting, interviewing and hiring graphic artists, web designers, videographers, etc. to create unique, engaging Content.
• Using Google Analytics, Google AdWords, and other relevant digital marketing tools while doing digital Marketing.
• Devising new ways of driving traffic to the company website.
• Regularly maintain and update the user journey on the website as required.
• Supervising direct reports work and other administrative matters.
• Reviewing performance of direct reports.
• Identifying the training needs for all direct reports.
• Participating in the recruitment of staff within the department.
• Mentoring and coaching staff.
• Performing any other responsibility assigned from time to time. E.g Debt collection and risk and compliance.
• Preparing ICT department budgets
• Implementing and maintaining a robust IT asset management system for all IT hardware and software inventory, network components, life cycle management and related documentation.
• Developing and managing projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and budget, developing and revising ideas.
• Staying abreast of new social media sites, web technologies, and digital marketing trends hence implement these new technologies when developing campaigns, and update current campaigns.
• operating and maintaining the PBX multi line business telephone system in the company
• installing, maintaining phone systems, access control, security, and equipment at the company.
• managing the routing and advanced calling features for inbound and outbound calls on the company’s ipbx system
• Advising the C.E.O on ICT innovations, strategies, and their impact on the Society objectives.
• Recommend and motivate new services based on market trends, customer expectations & needs and the Company’s strategies
• In regards to Data policy, i was maintaining confidentiality and integrity of the company’s information.
• Act as a superintendent of all SLA’s (Service level agreements) with all suppliers and the whole I.T department documents.
• Coordinating and overseeing the delivery, installation, setting up, testing and implementation of all new software systems and upgrades and implementing all system customizations.

HEAD I.T & RISK & COMPLIANCE - ROBINWAVE INVESTMENTS LIMITED

(2023-06 - 2024-01)

• Overseeing professionals in IT systems and infrastructure, IT engineering and IT group team leadership.
• Routinely carrying out GAP analysis on the business' IT tech and team to ensure that there is adequate capability to reach future business goals which interns helped the company in recognizing its current state by measuring time, money, and labor and comparing it with its target state.
• Also By defining and analyzing these gaps, the management team could create an action plan to move the organization forward and fill in the performance gaps.
• Devising and establishing IT policies and systems to support the implementation of strategies set by upper management.
• Building and managing relationships with clients, vendors, and business units.
• I was Responsible for the designing, delivering and continually improvement of effective oversight and assurance of the modelling, monitoring and reporting of financial risks as well as supporting the development of policies, procedures and risk appetites in the first line.
• Managing the risk within the area of influence in the company
• Following the risk management policy and procedures.
• Participating in a risk-aware culture.
• Assessing new risk and monitor change in known risks.
• Contributing to the continuous improvement of risk management frameworks, processes and culture.
• Performing credit analysis and reviews for existing and new customers.
• Preparing monthly credit and market risk management reports.
• Maintaining confidentiality and integrity of the Organization information.
• Performing any other responsibility assigned from time to time. E.g Debt collection
• Preparing ICT department budgets
• Implementing and maintaining a robust IT asset management system for all IT hardware and software inventory, network components, life cycle management and related documentation.
• Identification of Information systems weaknesses, review of management plan for addressing those weaknesses and reporting on material weaknesses.
• Performing independent threat and vulnerability assessment tests and report on cyber risks and controls of the ICT systems within the Sacco and other related third-party connections.
• Assisting in the annual risk assessment process and generation of annual IT audit plan.
• Ensuring that access to electronically stored corporate information is adequately protected and managed as per the level of the risks.
• Identifying and analyzing level of threat and potential risk to the organization’s information assets.
• Evaluating IT plans, strategies, policies and procedures to ensure adequate management oversight.
• Performing special audits as and when called upon and make maximum use of Computer Assisted Audit tools e.g. Teammate, SQL Developer etc
• Planning for individual IT Audit assignments.
• Executing IT audits and IT advisory engagements.
• Utilizing extensive understanding of business activities to recommend scope and objectives of assigned audits, executing audit procedures, performing detailed analyses, reaching sound conclusions, and document results for assigned audit activities.
• Participating in the execution of multiple audit projects to achieve the scope, timing, and objectives of each assignment while ensuring applicable regulatory guidance is included in the scope for assigned audits where applicable;
• Proactively identifying risks, evaluate controls and make recommendations to improve internal control, operational effectiveness and efficiency;
• Recommending departmental improvements to automate procedures, methods, and standards to improve departmental efficiency, productivity and quality
• As the head of risk also, I become part of investigation teams for disciplinary actions by management. I acted as an independent member of such investigations and submitted separate report of the investigation.
• Analyzing the assigned portfolio and recommend for approval turnaround propositions, strategies and actions that would lead to the recovery of the NPLs.
• Negotiating for repayment with problem clients during recovery, and enforce remedial measures taken such as restructuring, auctions, etc in the interest of the Sacco.
• Attending/appearing in court for hearings or as a witness when required and public auctions as the Sacco’s representatives.
• Managing customer relationships where turnaround strategies have been activated to ensure the cure of client as well as manage the credit risk exposure.
• Proactively manage relationships with key stakeholders, internal and external including service providers, potential off-takers of assets held as collateral, etc.
• Regularly sharing lessons learned with all credit actors for future prevention.
• Preparing and submitting regular recovery and write-off reports as required.
• Checking and verifying the accuracy, and completeness of all the relevant documents and balances before the commencement of hard recovery.
• Ensuring timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up-to-date file notes and ensure data integrity for all 90+ days past due is maintained.
• Evaluating cost/benefits, identify appropriate alternatives and make recommendations on innovative initiatives to reduce recovery costs and improve efficiency.
• Recommending payment to service providers.
• Appraising the performance of debt recovery officers.
• Ensuring compliance with the laid down policies, procedures, and regulatory requirements.

SYSTEM NETWORK SECURITY ENGINEER - ST. BRIDGET HOSPITAL LIMITED

(2024-02 - 2026-01)

• Creating and deploying security measures like firewalls, intrusion detection systems, and VPNs to protect the network.
• Continuously tracking network traffic and system logs for suspicious activity and potential security breaches.
• Investigating and resolving security breaches, malware infections, and other security-related issues.
• Identifying weaknesses in the network and systems through penetration testing and security audits.
• Establishing guidelines and procedures for secure network usage and data handling.
• Implementing measures to protect sensitive information from unauthorized access and data breaches.
• Keeping abreast of the latest threats, vulnerabilities, and security technologies.
• Working with network administrators, system engineers, and other IT professionals to ensure a secure environment.
• Maintaining detailed records of security measures, configurations, and incident responses.
• Using scripting and automation tools to improve the efficiency and effectiveness of security operations.
• safeguarding organization's IT infrastructure from cyber threats, This involves designing, implementing, and managing security systems, monitoring network activity for anomalies, and responding to security incidents.
• developing and enforcing security policies, conducting vulnerability assessments, and ensuring data integrity
• Monitoring of web security gateways, perimeter security, network access controls, endpoint security etc

I.T TUTOR - MARURA TECHNICAL TRAINING INSTITUTE

(2026-05 - 2026-08)

• Conduct undergraduate lectures, practical lab sessions, and small-group tutorials in information technology and computer science topics
• Prepare course outlines, lab exercises, lecture notes, and digital learning resources under senior faculty guidance
• Set, administer, and mark coursework, practical programming tests, and university examinations while maintaining academic integrity
• Guide undergraduates through IT capstone projects, technical assignments, and practical field work
• Offer academic advising, track student attendance and performance, and provide pastoral or career guidance
• Assist the School of Computing and Informatics with accreditation tasks, departmental meetings, student orientation, and invigilation
• Guide students through software installations, online learning environments, and troubleshooting setup
• Maintain session attendance, grading logs, and individualized learning plans

THIKA ROAD PRIMARY SCHOOL (1994 - 2004)

KCPE - Isanjiro Primary School (2005 - 2007)

KCSE - LUBINUHIGH SCHOOL (2008 - 2011)

DIPLOMA - I.T - K.C.A UNIVERSITY (2012 - 2016)