Elima Koech

Strong, reliable and flexible to work on different fields. I have professional IT skills and Open to continuous learning and self-development. I have working knowledge of data security practices good understanding of risk and the role of risk in privacy compliance as well as Knowledge in problem management methodology, agile management.

DECEMBER 2021 – TO DATE

IT Service desk Analyst at I&M Bank Limited 

Responsibilities

• Running reconciliations using robotic reconciliation software system 
•  24/7 level one support 
•  ATM, Network, and Transactions monitoring providing real time solutions. 
•  Managing service desk queue ensuring users incidents, requests and queries are dealt with accordingly, this is via ITSM ticketing system iNOC service analysis and report preparation, daily, monthly, quarterly etc.) 
• Service desk Analysis and report preparation for decision making

Responsibilities 

• Schedule sales appointments and activities. 
•  Providing sales and after sales services to customers. 
•  Performing cost-benefit and needs analysis of new and existing customers

•  Organizing and maintaining class system 
•  Preparing and executing lesson plans, assigning tasks and evaluating students work and progress promoting safe, effective and ethical learning environment

Responsibilities

•  Help desk support services. 
•  Performing network configuration on LANS, VLANS, WANS, WIFI and Firewalls 
•  Local network scanning and enumeration, detecting vulnerabilities, patching them to prevent exploitation by hackers. 
•  Troubleshooting network using Tracert and Ping commands 
•  Zimbra and Microsoft outlook mail servers’ setup as well as transitioning them to office 365 
• Monitoring network links, security threats, Virtual Environment and online backup providing solutions in real time.

YEAR: 2017 – 2020

COURSE: Bachelors of Business Information Technology (BBIT)

 INSTITUTION: Kiriri Women’s University of Science and Technology (KWUST)

Served as the president, Kiriri Women’s University Students Organization (KWUSO) from March 2018 to March 2019.

 YEAR: 2012 – 2015

 COURSE: Kenya Certificate of Secondary Education

 INSTITUTION: Tabagon Girls Secondary School

 Served as the president, Tabagon Girls Students Council from September 2014 to September 2015