Elivar Mideva

Dedicated and results-oriented professional with over a year of experience as a Call Center Representative and a strong background in Human Resource Management. Proven ability to handle high-volume inquiries, resolve complex customer issues, and maintain meticulous records. Seeking to leverage exceptional communication skills and a passion for service to contribute to organizational growth.

Call Center Agent - CCI Kenya - Nairobi

(2025-01)

• Manage large volumes of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research issues, and provide functional solutions.
• Maintain a high level of professionalism and empathy while resolving customer complaints or technical issues.
• Consistently meet and exceed Key Performance Indicators (KPIs) regarding call quality and customer satisfaction scores.
• Document all conversations in the CRM database in a comprehensible and accurate manner.

Human Resource Assistant (Industrial Attachment) - Ministry of Health (NHIF) - Nairobi

(2023-09 - 2023-11)

• Assisted the HR team with recruitment and selection, including resume screening and initial interviews.
• Managed employee onboarding activities, including orientation and documentation.
• Organized and updated sensitive employee records, ensuring 100% confidentiality.
• Provided administrative support to the HR department to streamline office operations.

Human Resource Assistant (Industrial Attachment) - Ministry of Livestock & Fisheries - Nairobi

(2022-08 - 2022-10)

• Assisted in organizing employee training and development programs.
• Contributed to the drafting and implementation of updated HR policies and procedures.
• Handled internal employee inquiries regarding labor laws and benefits

Diploma - Human Resource Management - PC Kinyanjui Technical Institute (2021 - 2024)

Kenya Certificate of Secondary Education (KCSE) - Friends School Keveye Girls (2017 - 2020)