Elivilla Moraa

A resolute and results-driven Sales and Customer Service professional with over 7 years of experience in FMCG, telecommunications, education technology, and utility services. Skilled in agent recruitment, customer support, market activation, product promotion, and business development. Known for effective communication skills, excellent client relations, and the ability to grow market presence and achieve sales targets.

Sales Executive - Airtel Kenya Networks

(2024-07)

• Recruit Airtel Money agents and provide float and SIM kits for registration.
• Recruit and train SIM-selling outlets on product knowledge.
• Enhance brand visibility within assigned territories.
• Manage and grow the market by ensuring activators meet targets and generate revenue through Gross Adds (GAs).

Customer Service Representative - Unilever Company Limited

(2018-01 - 2024-07)

• Sold and displayed Unilever products across assigned outlets.
• Achieved monthly sales targets consistently.
• Identified new market opportunities and recruited new customers.
• Introduced new products and ensured availability in all outlets.

Executive Sales Agent - Kenya Private Schools Association (KPSA) – Somanet

(2016-06 - 2017-11)

• Sold Somanet digital products to private schools.
• Registered schools into the Somanet system.
• Trained clients on system usage.
• Participated in team-building and promotional activities.

Sales Representative - Heritage Foods Company

(2015-08 - 2016-05)

• Marketed Heritage products within assigned regions.
• Maintained strong public relations with customers and stakeholders.
• Submitted weekly and monthly performance reports.
• Ensured product freshness, checked expiry dates, and monitored stock condition.

Business Development Officer - Kenya Power & Lighting Company (KPLC)

(2014-05 - 2015-07)

• Entered customer details, calculated load, and processed new supply applications.
• Approved meter separation under the Design Department.
• Digitized maps and supported database updates.
• Pegged proposed power lines under the Survey Department.
• Generated crop damage reports under Wayleaves.
• Supported construction of lines and transformer substations.
• Managed customer care roles i.e. receiving calls and responding to queries.

Camera Operator / Production Assistant - Ministry of Information

(2012-09 - 2012-11)

• Script writing and video digitizing/logging.
• Digital editing of video materials.
• Camera operation and documentary shooting.

Bachelor of Science - Communication & Public Relations - Moi University (2010-01 - 2013-12)

Diploma - Mass Communication - Eldoret Aviation Training Institute (2007-01 - 2009-12)

Certificate - Computer ICT & Applications - Kenya Institute of Management (2010-01 - 2011-12)

KCSE (2006-01 - 2006-12)

KCPE (2002-01 - 2002-12)