Elizabeth Mokua

I am a detail-oriented transcription and project coordination professional with over 5 years of experience delivering accurate, high-quality transcription services in remote environments. Adept at processing conversational and multilingual audio while maintaining strict standards of quality, confidentiality, and timeliness. A native Swahili speaker with lifelong immersion in East Africa, I possess a strong understanding of Standard Swahili, Kenyan Swahili, Sheng, and Swahili-English code-switching.

Recognized for exceptional listening skills, attention to detail, and the ability to manage multiple assignments while consistently delivering quality outputs in fast-paced and deadline-driven environments.

Business Development Officer at Diamond Trust Bank (DTB) (2025-09 – Present)

• Serve as the primary contact for customer inquiries and relationship management.
• Maintain accurate records and documentation while ensuring compliance with internal procedures.
• Collaborate with internal teams to ensure timely resolution of client issues.
• Provide client support and maintain service quality standards.
• Managed relationships with over 550 clients while maintaining high standards of service delivery.
• Achieved approximately 95% customer issue resolution rates.
• Maintained 100% compliance with operational procedures and documentation requirements.
• Strengthened communication and stakeholder engagement skills in a highly regulated environment.

Transcriber at High Beam Global (2023-01 – Present)

• Transcribed audio recordings and interviews while maintaining high standards of accuracy and completeness.
• Processed conversational speech and multilingual content, including Swahili-English code-switching.
• Conducted self-review and quality assurance checks to ensure consistency and compliance with project guidelines.
• Handled sensitive information with strict confidentiality and professionalism.
• Managed multiple assignments and deliver outputs within stipulated timelines.
• Collaborated with remote teams to address ambiguities and maintain quality standards.
• Successfully completed over 500 transcription assignments with an average accuracy rate exceeding 98%.
• Maintained a 100% on-time delivery record across multiple concurrent assignments.
• Achieved consistently low revision rates through rigorous quality assurance and attention to detail.
• Maintained zero confidentiality breaches throughout the engagement.
• Demonstrated proficiency in transcribing conversational speech, interviews, and diverse accents with high accuracy.

Project Manager and Transcriber at ItsTess KE (2019-01 – 2024-12)

• Coordinated projects and managed communications with clients and stakeholders.
• Monitored deliverables and maintained project records.
• Ensured timely execution of assignments and alignment with client expectations.
• Resolved issues promptly to maintain customer satisfaction and project quality.
• Successfully coordinated over 100 projects with a 95% on-time delivery rate.
• Improved stakeholder satisfaction through proactive communication and problem-solving.
• Strengthened organizational efficiency through effective planning and task management.
• Maintained long-term relationships with clients through consistent engagement and quality delivery.

Diploma in Women, Gender and Development Studies – Egerton University (2017-01 – 2017-12)

Audio Transcription and Quality Assurance Tools – Self-Learning

AI-Assisted Transcription Tools and Remote Collaboration Platforms – Professional Development