Elizabeth Muhati

Personable and conscientious CSM with 8+ years in customer service management and an additional 2 years as a customer support representative. 2010 Customer Manager of the Year award recipient and CSK Customer Service Management Certificate holder.

• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.
• Managed and updated the customer loyalty program.

Bachelor of Art, International Journalism and Public Relations(UNESCO) 

Dr. Babasaheb University

Graduation: 2011

Relevant Coursework: Retail Purchasing, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.

Key Skills

• Complaint Resolution
• Effective Communication
• Teambuilding & Training
• Cost Reduction & Waste Elimination
• Patience & Empathy
• Ability to Keep Calm in Stressful Situations

• 2018 Customer Service Management Certificate