Elizabeth Mutava

I do 100% human translation . I'm a certified translator and I have worked for various organisations. I am very reliable and I deliver as expected. I'm passionate about learning new things, delivering the best and satisfying my clients.

AI Trainer - Outlier | Handshake AI

(2026-01)

• Trained and evaluated AI models by reviewing, annotating, and validating data to improve accuracy and performance.
• Assessed AI-generated responses for quality, relevance, factual accuracy, and adherence to project guidelines.
• Created and refined prompts to test model capabilities and identify areas for improvement.
• Conducted quality assurance reviews and provided detailed feedback to enhance model outputs.
• Collaborated with project teams to ensure data integrity and consistency across training datasets.
• Followed established annotation standards and met productivity and quality targets.
• Evaluated and improved AI-generated content for accuracy, clarity, grammar and contextual relevance.
• Annotated and labeled text data to support machine learning model development.
• Developed prompts and training examples to improve AI language model performance.
• Identified errors, biases, and inconsistencies in AI responses and documented findings.
• Maintained high-quality standards while working on multiple AI training projects.

Customer Service Advocate - CCI Kenya

(2024-10 - 2025-12)

• Successfully resolved 1,000+ customer queries in a contact center, ensuring high levels of customer satisfaction through efficient problem-solving, and clear communication.
• Improved customer satisfaction ratings by 20% by consistently resolving queries and complaints in a timely and professional manner, leading to more positive feedback.
• Helped decrease average emergency response time by 15% by quickly coordinating with dispatch teams and efficiently communicating critical information to resolve gas-related emergencies faster.
• Increased the first-call resolution rate by ensuring that customers' issues and queries were handled during the initial interaction, reducing follow-up calls.
• Reduced average call handling time by 10% without compromising service quality.

Corporate communications Intern - Kenyatta National Hospital

(2023-06 - 2023-08)

• Assisted in drafting press releases and coordinating media engagements, contributing to an increase in media coverage for Kenyatta National Hospital.
• Created and scheduled engaging social media content across platforms, resulting in growth in follower count and increased audience engagement.
• Supported the development of an internal newsletter, improving information dissemination and engagement among staff.
• Provided communication support for hospital events, ensuring timely updates and professional coverage.
• Tracked and analyzed public and patient feedback on social media and other platforms, providing actionable insights that led to improved public relations strategies.

B.Sc - Corporate Communications and Management - Jomo Kenyatta University of Agriculture and Technology (2021 - 2024)

Kenya Certificate of Secondary Education - Mulango Girls' High School (2017 - 2020)