AI Trainer - Outlier | Handshake AI
(2026-01)
- Trained and evaluated AI models by reviewing, annotating, and validating data to improve accuracy and performance.
- Assessed AI-generated responses for quality, relevance, factual accuracy, and adherence to project guidelines.
- Created and refined prompts to test model capabilities and identify areas for improvement.
- Conducted quality assurance reviews and provided detailed feedback to enhance model outputs.
- Collaborated with project teams to ensure data integrity and consistency across training datasets.
- Followed established annotation standards and met productivity and quality targets.
- Evaluated and improved AI-generated content for accuracy, clarity, grammar and contextual relevance.
- Annotated and labeled text data to support machine learning model development.
- Developed prompts and training examples to improve AI language model performance.
- Identified errors, biases, and inconsistencies in AI responses and documented findings.
- Maintained high-quality standards while working on multiple AI training projects.
Customer Service Advocate - CCI Kenya
(2024-10 - 2025-12)
- Successfully resolved 1,000+ customer queries in a contact center, ensuring high levels of customer satisfaction through efficient problem-solving, and clear communication.
- Improved customer satisfaction ratings by 20% by consistently resolving queries and complaints in a timely and professional manner, leading to more positive feedback.
- Helped decrease average emergency response time by 15% by quickly coordinating with dispatch teams and efficiently communicating critical information to resolve gas-related emergencies faster.
- Increased the first-call resolution rate by ensuring that customers' issues and queries were handled during the initial interaction, reducing follow-up calls.
- Reduced average call handling time by 10% without compromising service quality.
Corporate communications Intern - Kenyatta National Hospital
(2023-06 - 2023-08)
- Assisted in drafting press releases and coordinating media engagements, contributing to an increase in media coverage for Kenyatta National Hospital.
- Created and scheduled engaging social media content across platforms, resulting in growth in follower count and increased audience engagement.
- Supported the development of an internal newsletter, improving information dissemination and engagement among staff.
- Provided communication support for hospital events, ensuring timely updates and professional coverage.
- Tracked and analyzed public and patient feedback on social media and other platforms, providing actionable insights that led to improved public relations strategies.
