Elizabeth Osege
Program Management & Operations Specialist
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About
I am a dedicated program management professional with extensive experience in refugee resettlement, stakeholder engagement, and logistics coordination. I thrive in administrative and project management roles, leveraging my strong organizational skills, analytical thinking, and leadership abilities to drive efficiency and collaboration. Currently pursuing my Project Management Professional (PMP) certification, I am committed to continuous learning and professional growth.
Passionate about mentorship and team development, I enjoy optimizing processes and fostering impactful partnerships to achieve meaningful outcomes.
Experience
From 2016 to 2025, I have held three positions at Church world service under the resettlement support center program.
- Refugee Caseworker 2016 - 2021 - I travelled to sub-Saharan regions closer to refugees to conduct interviews and collect their data for the application to the US. I managed complex case workflows and facilitated resettlement processes. I stood out in this position due to my strong analytical skills and attention to detail which helped ensure accurate case documentation
- Refugee Caseworker 2021- 2023 - I reviewed caseworker roles, gave feedback and offered coaching and mentoring. I also trained new caseworkers on the systems in use and updating refugee information. In absence of supervisor, I led the missions to where refugees were as point of contact.
- Field Supervisor 2023- 2025- Program administration. I Led refugee resettlement operations, managed field teams, and ensured efficient program execution. My role involved leading teams of 10+ people, coordinating logistics, engaging stakeholders, and optimizing workflows for successful case processing. I also managed external partners like UNHCR and other vendors.
Education
2010 -2013 - Jomo Kenyatta university of agriculture and technology- Bachelor's IN business information technology
Ongoing 2025- PMI Project Management Professional