Elphine Twara

Waitress-Room Service

Talent

MombasaMember since May 12, 2026

Competent leadership and planning skillsGood interpersonal and communication skillsBasic computer, POS billing system and management operation knowledgeGood Time manager with ability to multitask dutiesAbility to work under pressure with minimum supervisionKnowledgeable in Hygiene, sanitation, and food safety practicesExcellent customer service and guest relationsGood teamwork and collaboration skills

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About

A dedicated and focused hospitality professional with 5 years of experience in Food and Beverage service, specialized in waitress and room service operations. Seeking to utilize strong communication, guest relations, and service delivery skills to contribute to a reputable hospitality establishment while ensuring excellent customer satisfaction and professional growth in the hospitality industry.

Experience

Waitress-Room Service at Marsa Malaz Kempiski Doha (2024-01 – Present)

Order taking and delivery in time.
Setting up trays and trolleys ready for delivery.
Interact with guests professionally and use up-selling techniques.
Cash handling, billing and Presenting cheques for payment processing.
Clearing away used food service items.
Retrieving room service trays and trolleys.
Report any damages and breakages to supervisor for timely action.
Adhere to Safety measures and company policies.
Receive feedback and ensure guest service satisfaction is achieved.

Supervisor at Romeys Joint (2023-01 – 2023-11)

Overseeing all operations in the restaurants and the premises.
Responsible of business Licensing.
Ensuring property well maintained.
Develop work Schedules and plans for staffs.
Assign duties to staffs in their work stations as per the work plan.
Ensure all Hygiene and Safety protocols are adhered to by all staffs.

Head waiter at Talentos Beach Resort (2022-02 – 2023-02)

Hotel booking and reserve
Receiving phone calls from customers
Prepare bills using POS system and receiving payments from customers.
Receiving payments from Room booking
Organize table set-ups and move them as and when required.
Interact with guests professionally and use up-selling techniques.
Conduct an efficient and courteous service to the guests.

Waiter at Nyali International Beach Hotel (2020-08 – 2022-01)

Welcoming and seating guests
Take and deliver orders from guests.
Organize table set ups and move them when required
Interact with guests professionally and use up-selling techniques.
Provision of food and beverage service to guest.
Receive feedback, guest complaints and ensure they are addressed professionally.