Elphine Twara

A dedicated and focused hospitality professional with 5 years of experience in Food and Beverage service, specialized in waitress and room service operations. Seeking to utilize strong communication, guest relations, and service delivery skills to contribute to a reputable hospitality establishment while ensuring excellent customer satisfaction and professional growth in the hospitality industry.

Waitress-Room Service at Marsa Malaz Kempiski Doha (2024-01 – Present)

• Order taking and delivery in time.
• Setting up trays and trolleys ready for delivery.
• Interact with guests professionally and use up-selling techniques.
• Cash handling, billing and Presenting cheques for payment processing.
• Clearing away used food service items.
• Retrieving room service trays and trolleys.
• Report any damages and breakages to supervisor for timely action.
• Adhere to Safety measures and company policies.
• Receive feedback and ensure guest service satisfaction is achieved.

Supervisor at Romeys Joint (2023-01 – 2023-11)

• Overseeing all operations in the restaurants and the premises.
• Responsible of business Licensing.
• Ensuring property well maintained.
• Develop work Schedules and plans for staffs.
• Assign duties to staffs in their work stations as per the work plan.
• Ensure all Hygiene and Safety protocols are adhered to by all staffs.

Head waiter at Talentos Beach Resort (2022-02 – 2023-02)

• Hotel booking and reserve
• Receiving phone calls from customers
• Prepare bills using POS system and receiving payments from customers.
• Receiving payments from Room booking
• Organize table set-ups and move them as and when required.
• Interact with guests professionally and use up-selling techniques.
• Conduct an efficient and courteous service to the guests.

Waiter at Nyali International Beach Hotel (2020-08 – 2022-01)

• Welcoming and seating guests
• Take and deliver orders from guests.
• Organize table set ups and move them when required
• Interact with guests professionally and use up-selling techniques.
• Provision of food and beverage service to guest.
• Receive feedback, guest complaints and ensure they are addressed professionally.

Certificate in Hospitality – Utalii College (2019-06 – 2020-06)

Certificate in Computer studies – Lewa Institute College (2019-01 – 2019-05)

Kenya Certificate of Secondary Education – Kinyogori Secondary School (2015-01 – 2018-12)

Kenya Certificate of Primary Education – Limuru Mission Primary School (2007-01 – 2014-12)