PROFESSIONAL EXPERIENCE
Cyber Shop Assistant (volunteer)
April 2023 - present
Cyberworld, Nairobi
- Assisting customers with downloads, printing, and encoding.
- Helping customers with the use of computers and applications.
- Performed computer maintenance and software installation.
- Work with the Internet to process online applications and registrations.
- Work with all Microsoft Office programs - Word, Excel and PowerPoint.
- Promote computer or Internet-related products or services.
- Helping customers when they have questions on operating computer softwares such as, Microsoft office as well as softwares run by the cyber.
- Trouble shoot different kind of computer programs, hardware and software. Maintained cleanliness and orderliness of the cafe.
Data Auditor
January 2023 - April 2023
Communication Authority of Kenya (CAK)
- Audited data to ensure data accuracy and integrity I.e was done through verifying data by comparing it to source documents.
- Performed data cleansing of about 9000 Telecom licensed records.
- Created plans and communicated deadlines to complete projects on time.
- Checking and analyzing spreadsheet data.
- Performed regular backups of the records entered to ensure data preservation.
Data Entry Clerk
October 2022 - January 2023
Communication Authority of Kenya (CAK)
- Digitized documents during the department's digitization project I.e Transfered data from paper formats into computer files or database systems
- Performed data migration of about 9000 Telecom licensed records from hard copy documents to soft copy documents I.e We created spreadsheets to record all these records.
- Interacted with Data Migration software to migrate all licenses in the Telecom Licensing Department.
- Sorted and organized paperwork before and after entering data to ensure documents are not misplaced or lost.
- Created plans and communicated deadlines to complete projects on time
- Worked with customers to understand needs and provide excellent service
- Participated in team-building activities to enhance working relationships
Sales and marketing Agent,
August 2022 - December 2022
YEGO Mobility Kenya, Nairobi
- Participate in customer service training and development programs.
- Respond to customer inquiries through email, phone, and chat.
- Resolve customer complaints and issues in a timely and efficient manner.
- Conducted market research to identify potential customers and competitors.
- Analyzed data to identify trends and insights to improve customer experience
- Participated in team meetings and provided feedback to improve processes and strategies Introduced the company’s product to potential customers.
- Document and maintain accurate records of customer interactions and inquiries.
- Collaborate with cross-functional teams to resolve customer issues and improve processes.
- Assisted in creating marketing materials and campaigns
ICT End-User Support Staff Attachment.
2021 (May- October)
Kenya Meteorological Department (KMD),
- Received calls from the staff requesting assistance.
- Provided technical support to the organizations’ staff by diagnosing and resolving hardware and software issues.
- Seting up and configuring new devices, including computers, printers, and VoI phone devices.
- Keeping up-to-date with new products, technologies, and industry trends.
- Maintaining a clean and organized work area.
- Assisted the staff with product inquiries, complaints, and returns.
- Achieved high staff satisfaction ratings through prompt and effective problem-solving.
- Collaborated with team members to resolve complex staff issues.
- Website Contents Management and Online Presence Monitoring System administration and server-room management User support
