Elvis Igunza

Key Skills and Experience

Territory Management Optimization: Proficient in managing territories to maximize market penetration and drive sales growth.

Key Accounts Management: Skilled in nurturing and maintaining relationships with key accounts, ensuring their satisfaction and loyalty.

Client Relationship Management: Strong ability to build and maintain long-term client relationships, delivering exceptional customer service.

Sales and Ticketing Agent: Experience in handling sales transactions and managing ticketing processes.

Air Travel Management and Support: Knowledgeable in providing travel management support and ensuring customer satisfaction throughout the journey.

Customer Service Delivery: Committed to delivering outstanding customer service, resolving issues, and ensuring a positive customer experience.

Career Objective

Seeking a challenging position where I can utilize my extensive skills and experience to contribute to the achievement of organizational goals and objectives. Motivated to make a significant impact within a dynamic and growth-oriented company.

Sales Executive, Air Tanzania Company Limited (ATCL). April 2022 – To Date:

• Achieving set revenue targets within specified timeframes.
• Building and maintaining relationships with the travel trade in the assigned territory.
• Resolving operational and reservations issues for travel agents and corporate clients.
• Developing sales and marketing strategies to support sales opportunities.
• Analyzing the business environment to respond to market trends and maximize sales opportunities.
• Monitoring competitor activities and recommending competitive strategies and pricing levels.
• Prioritizing and professionally handling travel agents and corporate clients to increase revenue and market share.
• Identifying and pursuing new business opportunities for revenue growth.

Reservations & Call Center Supervisor, Silverstoneair Services Ltd. August 2018 – December 2019:

• Converting lead calls to sales agents and following up with customers.
• Ensuring customer satisfaction by meeting key performance indicators and service levels.
• Responding to customer inquiries, requests, and complaints promptly and accurately.
• Promoting products and services through cross-selling and meeting monthly targets.
• Preparing call/sales reports and analyzing data to assist management.
• Ensuring team members comply with objectives, standards, and policies.

Sales and Ticketing Agent – Retail and Leisure, Kenya Airways Ltd. November 2006 - November 2017:

• Providing excellent customer service in ticketing reservations and promoting airline products.
• Increasing outlet sales through promotions and customer incentives.
• Achieving high customer satisfaction by meeting commitments and offering additional information.
• Improving response time and customer satisfaction through staff training.
• Providing professional reservations and ticketing services to achieve customer satisfaction and revenue targets.
• Managing existing and prospective frequent fliers to enhance loyalty.
• Promoting airline products to generate sales in local and international markets.

• Moi University, Bachelor of Tourism Management (BTM).2019-ongoing.
• Kenya Utalii College, Diploma in Travel and Tourism Management .2002 -2006.
• Kimilili Boys High School, Kenya Certificate of Secondary Education (KCSE). Mean grade B-

(Minus) .1998-2001.