Skip to main content
Elvis Kiprono

Elvis Kiprono

IT Support Specialist

Talent
Nakuru15 USD/hourMember since December 23, 2023
Remote Desktop SupportIT Helpdesk & TicketingSoftware TroubleshootingSaaS Tools ManagementUser Onboarding & TrainingProcess DocumentationGoogle Workspace AdminMicrosoft 365CRM ToolsTechnical DocumentationHTML & CSSJavaScript (ES6+)Firebase & FirestoreREST API IntegrationGitHub & GitHub PagesPaystack IntegrationWebSocket APIsTelegram Bot APIEmailJSWeb App DeploymentChatGPT & Claude AIGroq LLM APIPrompt EngineeringAI Workflow AutomationCanvaZoom & Google MeetGeography (Secondary)Kiswahili (Secondary)Digital Literacy & ITLesson Planning & DeliveryStudent AssessmentClassroom ManagementCurriculum DevelopmentStudent Mentoring & SupportSchool LeadershipTVETA Compliance
·

Hire this person

Send a job offer directly to this candidate

Remote Desktop SupportIT Helpdesk & TicketingSoftware TroubleshootingSaaS Tools ManagementUser Onboarding & Training

About

Google-certified IT Support Specialist, Web Developer, and TSC-registered Teacher with a Bachelor of Education (Second Class Honours – Upper Division) and a broad, versatile skill set spanning technical support, full-stack web application development, AI tools operation, and classroom instruction. Experienced in diagnosing and resolving software issues, managing SaaS platforms and Firebase-backed systems, building and deploying live web applications, and delivering Digital Literacy and IT education to diverse learners. Former institutional Principal with hands-on leadership experience in academic administration, staff management, and regulatory compliance.

Holds a Google IT Support Professional Certificate, a Bridge International Teacher Training Certificate (April 2026), and TVETA licensing. Proficient with Google Workspace, Microsoft 365, Firebase, REST APIs, JavaScript, Paystack, and leading AI tools. Available immediately for remote roles, open to full relocation, and committed to delivering high-quality results from day one.

Experience

Examination Invigilator at British Council (2025-02 – 2026-03)

Freelance Contract - Administered high-stakes international examinations in strict accordance with British Council protocols, ethical standards, and regulatory requirements

  • Administered high-stakes international examinations in strict accordance with British Council protocols, ethical standards, and regulatory requirements
  • Conducted candidate identity verification, managed secure distribution and collection of examination materials, and maintained a zero-irregularity record across all supervised sessions
  • Produced accurate digital incident reports and session documentation, ensuring full audit-trail compliance
  • Collaborated with British Council coordinators and centre staff to ensure consistent adherence to international assessment standards

Principal & IT Operations Lead at Mountsview Vocational & Technical Training Institute (2025-01 – 2025-12)

Managed all digital systems including student records databases, academic scheduling tools, and administrative software, providing frontline IT support to non-technical staff daily while teaching TVETA-accredited units and overseeing institutional operations

  • Managed all digital systems including student records databases, academic scheduling tools, and administrative software, providing frontline IT support to non-technical staff daily
  • Taught TVETA-accredited units: Digital Literacy, Communication Skills, and Employability Skills to vocational learners across multiple cohorts
  • Provided IT troubleshooting support — diagnosing software issues, managing user accounts, resolving access problems, and maintaining system integrity
  • Ensured full compliance with TVETA regulatory frameworks, preparing and maintaining documentation for quality audits and accreditation reviews
  • Managed end-to-end student lifecycle: admissions, enrolment, academic records, progress monitoring, and examination coordination
  • Implemented process improvements that reduced manual administrative workload by 40% through digital tools and workflow automation
  • Mentored and supervised teaching staff, fostering a culture of professional development, accountability, and high academic standards

Digital Literacy & Communication Skills Trainer at Hewitt and Bernet International School (2024-01 – 2024-12)

Planned and delivered engaging lessons in Digital Literacy, Communication Skills, and Entrepreneurship to 100+ students across multiple ability levels

  • Planned and delivered engaging lessons in Digital Literacy, Communication Skills, and Entrepreneurship to 100+ students across multiple ability levels
  • Designed schemes of work, lesson plans, and assessment tools aligned to curriculum objectives and real-world learner outcomes
  • Integrated practical technology activities including computer skills, internet tools, and workplace software to build students' digital confidence
  • Tracked student progress through formative and summative assessments, providing constructive feedback to support continuous improvement

Secondary School Teacher — Geography & Kiswahili at St. Mark's High School (2023-05 – 2023-12)

TSC Registered - Delivered Geography and Kiswahili lessons to secondary students aligned with the Kenya CBC curriculum framework

  • Delivered Geography and Kiswahili lessons to secondary students aligned with the Kenya CBC curriculum framework
  • Created inclusive learning environments that promoted critical thinking, participation, and strong academic achievement
  • Maintained academic records, marked assessments and examinations, and reported on student performance to school leadership
  • Provided student mentoring, guidance, and personal support to help learners stay motivated, focused, and on track academically

Education

Bachelor of Education in Geography & Kiswahili – Mount Kenya University (2020 – 2023)

Bachelor of Economics & Mathematics in Economics & Mathematics – Kabarak University (2017)

Kenya Certificate of Secondary Education – Tengecha Boys High School (2013 – 2016)

Skills

customer supportacademic tutoringrecord managementdigital toolsmicrosoft office

Reviews