Elvis Mbai

Dedicated and results-driven Call Center Agent with over 4 years of experience in customer service, debt collection, telesales, and client relationship management. Proven ability to handle high call volumes while maintaining a positive and professional attitude. Skilled at working in fast-paced environments such as CCI, Collections Africa, and Platinum Credit. Excellent communication with a passion for solving customer concerns and promoting company services.

Call Center Agent at The platinum group Africa (2025-01 – 2026-01)

• Calling potential clients from databases, referrals, or online inquiries
• Reach out to new prospects from databases or marketing leads
• Introduce available properties and offers
• Capture interest and create new leads

Debt Recovery Agent at Collections Africa (2024-09 – 2025-12)

• Contacted clients with overdue payments to negotiate repayment plans
• Maintained detailed records of all collection activity in CRM systems
• Achieved monthly recovery targets and reduced non-performing loans
• Maintained professionalism and adhered to ethical debt collection practices

Sales Agent at Platinum Credit Kenya Ltd (2023-03 – 2024-08)

• Marketed and sold personal loan products to employed clients
• Built client portfolios through cold calls, referrals, and field visits
• Educated clients on credit terms and ensured complete documentation
• Consistently exceeded monthly loan disbursement targets

Customer Service Representative at Agip capital limited (2022-01 – 2023-03)

• Answered client inquiries about properties via phone, email, and walk-ins
• Scheduled property viewings and followed up with potential clients
• Assisted the sales team in closing rental and purchase agreements
• Maintained the company's customer database and updated leads

Diploma in cooperative management – Kabete National polytechnic (2018 – 2021)