Elvis Njuguna

Information security-focused IT professional with a Bachelor's degree in Computer Science and certification in Cybersecurity (ISC^2). Seeking a customer support role where I can integrate my technical expertise with a strong commitment to information security. Adept at IT support, system administration, and network troubleshooting, I am dedicated to ensuring positive user experiences while prioritizing the confidentiality and integrity of sensitive information.

With a passion for exceeding customer expectations and a solid foundation in technology, I am eager to contribute my skills to enhance information security and customer satisfaction in a dynamic support environment.

PROFESSIONAL EXPERIENCE SUMMARY

IT & Infrastructure Mentee, Kenya Trade Network Agency (KenTrade)

(Jan 2021 – June 2021)

• Supported user workstations, responding to ICT help-desk queries through various channels.
• Trained staff in troubleshooting and diagnosing ICT-related issues.
• Wrote and revised training manuals for software and hardware.
• Resolved network, telephony, and computer problems, ensuring full issue resolution.
• Conducted analysis and ran reports to address common complaints.

Supervisor and ICT Assistant, Kikuyu Selfridges

(Mar 2020 – Dec 2020)

• Set up cashiers and staff in the user directory, providing IT support.
• Managed goods dispatch and receipt, ensuring proper installation and fixing of software issues.
• Conducted staff training, assigned duties, and maintained punctuality.
• Addressed printer and other ICT-related issues for effective store operations.

Bachelors Degree in Computer Science