Emily Njoki

Results-driven Insurance Professional with over 20 years of experience in underwriting, claims administration, policy management, and client relationship management within the insurance brokerage industry. Proven expertise in risk assessment, insurance quotations, policy renewals, claims processing, premium financing, and customer advisory services. Recognized for delivering exceptional customer service, negotiating favorable insurance terms, and maintaining strong relationships with insurers and clients.

Highly organized, analytical, and committed to operational excellence while ensuring compliance with industry standards.

Underwriter & Claims Officer - Utmost Insurance Brokers - Nairobi, Kenya

(2011-01)

• Prepare insurance quotations across multiple classes of insurance on behalf of clients.
• Negotiate competitive renewal terms between insurers and insured clients.
• Prepare and process monthly production debits and insurance documentation.
• Review policies and issue renewal notices.
• Prepare comprehensive risk notes for insurance placements.
• Manage claims from notification through settlement while liaising with insurers and clients.
• Advise clients on suitable insurance products based on their risk exposure.
• Arrange insurance covers and facilitate policy placement.
• Coordinate premium financing agreements for clients.
• Deliver excellent customer service while maintaining long-term client relationships.

Underwriter - Privileged Insurance Agency - Nairobi, Kenya

(2005-01 - 2010-12)

• Processed insurance applications and policy documentation.
• Assessed insurance risks and prepared quotations.
• Assisted clients with underwriting requirements.
• Maintained policy records and ensured accurate documentation.
• Supported customer service and policy administration activities.

Diploma in Insurance - Insurance - College of Insurance, Nairobi

Certificate in Computer Applications - Computer Applications

Kenya Certificate of Secondary Education - Pangani Girls Secondary School