Emmah Chemutai

Clinical Operations Specialist and Executive Support Professional with a background in nursing, bringing experience in both direct patient care and remote healthcare operations. Proven ability to design streamlined clinical workflows, optimise operational processes, and provide executive and administrative support to solo practitioners, clinics, and telehealth providers. Combines clinical expertise with smart use of AI and automation tools to reduce administrative burden and improve practice efficiency.

HIPAA certified with hands-on experience in EHR navigation, patient coordination, basic billing support, and referral management.

Clinical Operations Specialist | Executive Support at Private Medical Provider (2026-01 – Present)

• Assisted with clinical workflow design and patient care coordination ensuring smooth and efficient day-to-day practice operations
• Automated booking and appointment scheduling systems reducing manual administrative work and improving patient experience
• Optimized operational processes identifying inefficiencies and implementing practical solutions that improved overall practice efficiency
• Provided executive and administrative support enabling healthcare providers to focus fully on patient care

Virtual Operations & Administrative Specialist at Private Entrepreneur (2025-01 – 2026-01)

• Designed and implemented a KPI dashboard providing real-time visibility into business performance and operational metrics
• Automated repetitive administrative tasks using Zapier and Make eliminating manual work and saving significant hours weekly
• Leveraged AI tools to streamline operational workflows improving efficiency and reducing administrative burden
• Supported client onboarding processes ensuring a seamless, structured and professional experience from day one
• Optimized workflows across operations creating systems that improved consistency and reduced errors
• Developed SOPs and documentation giving teams clear step-by-step processes to follow independently

Registered Nurse at Mt Elgon Hospital (2024-01 – 2025-01)

• Delivered direct patient care managing 20+ patients per shift with accuracy, compassion and clinical excellence
• Maintained smooth shift operations and produced comprehensive handover reports ensuring seamless continuity of care between teams
• Collaborated effectively within a multidisciplinary team contributing to a positive, high-functioning clinical environment
• Coordinated referrals, insurance verification and prior authorizations for high-volume patient caseloads
• Maintained strict HIPAA compliance safeguarding patient information and confidentiality at all times

Community Health Mentor at Savana CBO (2023-01 – 2024-01)

• Reached and educated a large community of young women on reproductive and menstrual health driving meaningful awareness and behavioral change
• Facilitated engaging group health education sessions empowering young women with knowledge to make informed health decisions
• Strengthened patient-centered communication and community engagement skills directly transferable to clinical operations work

NURSING