Emmanuel Gichuki
Digital Marketing & Customer Service Intern
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About
Results-driven digital enthusiast with strong customer service experience and hands-on skills in social media management, digital marketing, and graphic design. Experienced in engaging customers, responding to inquiries, building trust, and supporting brands through both online and direct customer interactions.
Experience
Sales & Marketing Agent at Jumia Online Shopping (2024-01 – Present)
- Provided direct customer support via calls, messages, and online platforms
- Assisted customers with product selection, order placement, and follow-ups
- Built trust with customers, improving repeat purchases and satisfaction
- Used social media platforms to respond to inquiries and promote products
Marketer & Customer Engagement Assistant at Safaricom (2024-01 – Present)
- Engaged customers face-to-face and digitally to explain products and services
- Responded to customer questions and resolved basic service issues
- Supported promotional campaigns while maintaining positive customer experience
Graphics Designer & Digital Support at Biashara Watch Company (2024-02 – Present)
- Designed promotional materials based on customer and brand needs
- Worked closely with clients to adjust designs according to feedback
- Supported online engagement through visuals and messaging
Founder & CEO at Alpha Computers (2025-02 – Present)
- Manage customer inquiries, service requests, and follow-ups
- Handle client communication through social media and phone calls
- Build long-term customer relationships through reliable service delivery
Education
Bootcamp in Website Development – Udemy (2024-01 – 2025-04)
Course in Graphics Design – Udemy (2025-03 – 2025-05)
KCSE – Kiamutugu Boys High School, Kirinyaga (2020 – 2023)
KCPE – Archbishop Gitari Boarding Primary School, Kirinyaga (2011 – 2019)
