Emmanuel Gichuki

Results-driven digital enthusiast with strong customer service experience and hands-on skills in social media management, digital marketing, and graphic design. Experienced in engaging customers, responding to inquiries, building trust, and supporting brands through both online and direct customer interactions.

Sales & Marketing Agent at Jumia Online Shopping (2024-01 – Present)

• Provided direct customer support via calls, messages, and online platforms
• Assisted customers with product selection, order placement, and follow-ups
• Built trust with customers, improving repeat purchases and satisfaction
• Used social media platforms to respond to inquiries and promote products

Marketer & Customer Engagement Assistant at Safaricom (2024-01 – Present)

• Engaged customers face-to-face and digitally to explain products and services
• Responded to customer questions and resolved basic service issues
• Supported promotional campaigns while maintaining positive customer experience

Graphics Designer & Digital Support at Biashara Watch Company (2024-02 – Present)

• Designed promotional materials based on customer and brand needs
• Worked closely with clients to adjust designs according to feedback
• Supported online engagement through visuals and messaging

Founder & CEO at Alpha Computers (2025-02 – Present)

• Manage customer inquiries, service requests, and follow-ups
• Handle client communication through social media and phone calls
• Build long-term customer relationships through reliable service delivery

Bootcamp in Website Development – Udemy (2024-01 – 2025-04)

Course in Graphics Design – Udemy (2025-03 – 2025-05)

KCSE – Kiamutugu Boys High School, Kirinyaga (2020 – 2023)

KCPE – Archbishop Gitari Boarding Primary School, Kirinyaga (2011 – 2019)