Emmanuel Muia

Casual Public Area House-Keeper at Four Points By Sheraton-Nairobi Airport (2024-09 – Present)

• Performed window cleaning, toilet cleaning, dusting, and mopping duties to maintain hygiene and cleanliness.
• Operated cleaning equipment including vacuum cleaners and scrubbing machines.
• Responsible for ordering cleaning supplies and equipment to ensure adequate stock levels.

Casual Front Waiter & Public Area House-Keeper at Weston hotel (2024-01 – 2024-07)

• Monitored dining room seating availability and assisted in serving guests.
• Inspected dishes and utensils to ensure cleanliness and hygiene standards.
• Resolved guest complaints promptly and professionally to maintain satisfaction.
• Prepared table settings by folding napkins and assembling silverware sets for host readiness.
• Performed window cleaning, toilet cleaning, dusting, and mopping duties to maintain hygiene and cleanliness.
• Operated cleaning equipment including vacuum cleaners and scrubbing machines.
• Responsible for ordering cleaning supplies and equipment to ensure adequate stock levels.

Casual Front Waiter & Public Area House-Keeper at Weston hotel (2022-08 – 2023-12)

• Monitored dining room seating availability and assisted in serving guests.
• Inspected dishes and utensils to ensure cleanliness and hygiene standards.
• Resolved guest complaints promptly and professionally to maintain satisfaction.
• Prepared table settings by folding napkins and assembling silverware sets for host readiness.
• Performed window cleaning, toilet cleaning, dusting, and mopping duties to maintain hygiene and cleanliness.
• Operated cleaning equipment including vacuum cleaners and scrubbing machines.
• Responsible for ordering cleaning supplies and equipment to ensure adequate stock levels.

Sales Administrator at Boss accessories (2022-01 – 2022-06)

• Developed pricing policies to maximize revenue while aligning with market trends.
• Greeted and assisted customers, identifying their needs and recommending suitable products.
• Handled customer complaints professionally to ensure satisfaction and retain loyalty.
• Engaged potential customers at outdoor displays to generate interest and drive sales.
• Maintained in-depth knowledge of products, warranties, and delivery terms to provide accurate information.
• Prepared sales invoices, processed large orders, and accurately recorded transactions.
• Set up product displays and restocked shelves to maintain a visually appealing and organized sales floor.
• Advised customers on product options based on their preferences and needs.
• Efficiently managed high customer traffic, providing fast and helpful service.
• Packaged sold items professionally for customer takeaway.
• Implemented new management and communication processes to improve team coordination and efficiency.
• Contributed to a neat and attractive sales environment, assisting in visual merchandising and display setup.

Attachment programme at New Life Mission church N.G.O (2021-05 – 2021-07)

• Ushered patients into the clinic and ensured smooth patient flow.
• Enforced COVID-19 protocols, including mask-wearing and hygiene practices.
• Recorded patient information accurately and securely.
• Issued prescribed medication to patients as directed by the doctor.
• Collected payments and maintained accurate financial records.
• Prepared departmental budgets and monitored expenditures.
• Maintained a positive, customer-focused attitude when assisting clients.
• Used critical thinking to identify operational issues and implement effective solutions.
• Advised and supported a large number of clients on diverse concerns.

Bachelor of Arts in Psychology and Sociology – Multimedia University Of Kenya (2021-12)

Kenya Certificate Of Secondary Education (KCSE) – Makindu High School (2016-12)

Kenya Certificate Of Primary Education (KCPE) – Kiambani Primary School (2012-12)