Emmanuel Mukambi

Dedicated and results-oriented Bachelor of Commerce with a specialization in Finance holding a Second Class Honours degree. Possessing a strong foundation in financial management, investment analysis, and economic principles, equipped with analytical skills necessary to drive organizational success. Academic and work experience complemented by practical exposure through entrepreneurial ventures and roles in customer service, where honed abilities in financial reporting, budgeting, and resource allocation.

Successfully conducted research on factors influencing personal behavior among bodaboda operators, demonstrating commitment to community engagement and social impact.

Experience as a peer counselor has enhanced interpersonal skills, enabling effective communication and collaboration with diverse groups. Currently expanding expertise as a Revenue Clerk at Kitui County Referral Hospital, managing billing and all revenue processes and contributing to revenue collection efforts. Eager to leverage knowledge and skills in a dynamic finance role, with strong desire for continuous learning and professional development.

Revenue Clerk at Kitui County Referral Hospital (2024-04 – Present)

Managed critical revenue, billing, and patient administration functions across multiple departments, ensuring accurate financial reconciliation, seamless patient processing, and efficient claims management for the Social Health Authority (SHA). Contributions supported hospital revenue integrity, regulatory compliance, and enhanced patient discharge processes.

• Prepared comprehensive monthly reconciliation statements for all revenue collected, analyzing discrepancies and generating detailed financial reports for the respective period to support informed decision-making and audit readiness
• Printed, typed, and reviewed reports to ensure all documentation was precise, reliable, and compliant with hospital standards, minimizing errors and facilitating timely submissions to management
• Computed and issued final patient bills, meticulously reviewing and amending inaccuracies before keying corrected bills into the hospital's billing system
• Ensured all bills were finalized prior to patient discharge, streamlining the checkout process and reducing delays in patient care transitions
• Admitted inpatient patients under the SHA scheme, coordinating with wards to manage admissions efficiently and maintain accurate records
• Processed patient discharges from wards to home, verifying all clinical and financial clearances to enable smooth transitions
• Registered eligible patients under the SHA program, verifying documentation and enrolling them to access necessary medications and services without delays
• Submitted preauthorization requests to SHA for advanced imaging services, including echocardiograms, CT scans, Doppler ultrasounds, and mammograms, ensuring prompt approvals and minimizing service interruptions
• Prepared and submitted claims for radiology services by generating patient-specific invoices, completing required claim forms, and forwarding documentation to SHA for reimbursement, resulting in timely facility payments and optimized revenue recovery

Receptionist/Cashier at Posh Restaurant (2023-05 – 2023-08)

Managed all front-of-house financial transactions, ensuring seamless payment processing and exceptional customer service in a fast-paced hospitality environment. Role was pivotal in maintaining accurate records, minimizing revenue discrepancies, and enhancing the overall guest experience through efficient and professional handling of payments.

• Drafted and issued detailed receipts for all client transactions, capturing itemized breakdowns of orders, taxes, service charges, and totals to provide transparency and support accurate record-keeping
• Processed diverse payment methods, including cash, mobile money (e.g., M-Pesa), credit/debit cards, and digital wallets, while verifying payment authenticity to prevent errors or fraud
• Balanced daily cash registers, reconciled end-of-shift totals against sales reports, and prepared deposit summaries for management review, consistently achieving 100% accuracy in financial closings
• Assisted guests with billing inquiries, resolved discrepancies promptly, and issued refunds or adjustments as needed, fostering customer satisfaction and repeat business
• Collaborated with kitchen and service staff to confirm order details before finalizing payments, ensuring billing matched delivered services and reducing disputes

Bachelor of Commerce in Finance – South Eastern Kenya University