Emmanuel Simotwo

An enthusiastic information scientist, goal oriented and information and communication expert with natural talents in developing and implementing successful strategies, driving communication and increasing relevant information availability. Prepared to bring over 3 years of progressive working experience and take on a challenging position with an opportunity to make a lasting impact on the company and customer success.

Position not specified - National Bank Of Kenya

(2026-01)

• Authentication and verification of customer document details against the copies provided to a certain they are correct.
• Forwarding the completed applications to the correct desk for action.
• Guiding the customers on the correct way of forms filling for various products.
• Engaging in product campaigns and selling to acquire new customers through sales activation and cross selling of the products.
• Report presentation on various parameters of the products on performance.

Collection/Loan officer - Tenakata Enterprises Limited

(2025-05 - 2025-12)

• Recovery of overdue and due debts
• Conducting market drive to acquire new customers
• Educating the customers on payment plans and keep them on track always
• Compiling of monthly, weekly and daily reports on payment collected
• Loan verification
• Customer on-boarding

Business development officer (Collection/Loan officer) - Simple-pay Capital Limited

(2023-06 - 2024-04)

• Support and implementing the customer experience to improve strategies.
• Conducting market drive to acquire new customers
• Educating the customers on payment plans and keep them on track always
• Compiling of monthly, weekly and daily reports on targets
• Verification of loans before they are dispersed
• Customer on-boarding

Debt Collector - Collection Africa Limited

(2023-03 - 2023-05)

• Collecting overdue debt
• Customer care to ensure customer retention
• Data analysis and reporting
• Field visits to collect debt from stubborn debtors
• Documenting customer conversation n to the system.

ICT intern - Ministry of Education

(2022-01 - 2022-12)

• Providing training to primary school teachers at Soin/sigowet constituency on ICT matters
• Providing repair and maintenance services to digital school devices and computers in Soin sigowet schools
• Creating digital content to be used in primary schools at Soin sigowet constituency
• Providing basic assessment and troubleshooting of digital devices in schools
• Data interpretation and reporting

Records Assistant (Intern) - Kenya National Archives (Nakuru Records Centre) - Nakuru

(2018-07 - 2018-09)

• Survey and appraisal of records-able to appraise two hundred sacks of records at district commissioners' offices, Nakuru.
• Offering reference services to researchers-serve the researchers with references materials.
• Retrieval of archival records to creating agencies and researchers
• Data entry and retrieval services using CDS-ISIS

BSc - information science and knowledge management - University of Kabianga (2019)

Certificate - Computer packages - Rift valley institute of science and technology (2015)

Certificate - Training of Trainers - Computer for Schools Kenya institute of ICT (2023)

Kenya Certificate of Secondary Education (2010)