Group Technical Lead at Anvil Shield Group (2024-06 – Present)
- Providing technical expertise and guidance to team members, ensuring alignment with project objectives and technical standards
- Leading architecture design and technology selection, driving innovation and scalability
- Overseeing the development lifecycle, from requirements gathering to deployment, ensuring adherence to best practices and quality standards
- Collaborating with stakeholders to understand business needs and translate them into technical requirements
- Mentoring team members, fostering skill development and knowledge sharing
- Monitoring project progress, identifying risks and mitigation strategies, and ensuring timely delivery
- Serving as a liaison between technical and non-technical teams, facilitating communication and alignment
- Continuously evaluating emerging technologies and industry trends, integrating them into project planning and execution
- Timely report on General IT Team Performance
- Scheduled Image and offline server Backups
- Administering All Systems for the Group
- Biometric Access/Clock in/out and CCTV Management
Senior IT Support Officer at Anvil Shield Group (2022-07 – Present)
- System Administration for the three companies which are: Ngao Credit Ltd, Tracking Hub Ltd and Lucent Insurance Brokers
- Managing and creating users on 3CX PBX System for all the companies under the shield
- Managing the 365 SharePoint and mail exchange
- Managing and creating Power Bi Dashboards
- Administration on Microsoft Dynamics CRM and giving Support
- Administration and support on our core Banking system
- The General IT support which Mostly detailed on my CV
- Managing of ticketing systems, solving of tickets as per SLA both First Level and Second Level
Senior IT Systems Engineer at Out serve Technologies Limited (2020-03 – 2022-06)
- Monitor and manage all installed systems and infrastructure
- Establish, configure, test, and maintain operating systems, application software, and system management tools
- Provide technical direction to IT support staff by evaluating existing systems
- Oversee the development of customized software and hardware solutions
- Plan and implement systems automation to enhance efficiency
- Formulate and design security systems to ensure data safety
- Ensure constant availability of technical resources
- Maintain and supervise inventory
- Provide timely reporting on system status for rapid glitch response
IT Service Operations Engineer at Computech Limited – Contracted at Britam Insurance (2019-02 – 2020-03)
- Offer technical assistance to staff, addressing issues ranging from network connectivity to Office 365, conference room setups, printers, screens, and phones
- Monitor and report performance issues related to third-party services, ensuring consistent, reliable, and secure delivery
- Maintain the overall health of office technology, performing application updates, security patches, and configuration changes on network hardware and services
- Collaborate with the IT Manager to implement proactive monitoring and reporting approaches for network services, maximizing uptime and reliability
- Support and oversee local IT vendors, including network, laptop, telecom, wireless, and supporting application providers
- Cultivate relationships with internal stakeholders, anticipating issues, influencing technology adoption, and addressing satisfaction levels and concerns
- Stay updated on IT industry trends, innovations, compliance, cyber risks, and software and hardware costs
- Research and propose solutions for software and hardware issues, including port activation and network cable termination
- Diagnose and troubleshoot technical problems, such as account setups and network configurations, ensuring timely resolution
- Guide clients through troubleshooting steps via phone, email, or chat until issues are resolved, providing prompt and accurate feedback
- Utilize internal databases and external resources to deliver precise technical solutions
- Follow up with clients to confirm the functionality of their IT systems post-troubleshooting
- Generate accurate and timely reports on IT support activities
- Document technical knowledge through comprehensive notes and manuals for future reference
IS- Service Desk Analyst and Support Engineer at Computech Limited – Contracted at Kenya airways (2016-07 – 2018-12)
- Offer technical assistance to staff members, addressing issues such as network connectivity, Office 365, conference room setups, printers, screens, and phones
- Perform routine tasks including application updates, security patches, and configuration changes on network hardware, services, and management tools
- Receive, categorize, prioritize, and log incidents and requests daily
- Investigate incidents, diagnose problems, and strive to resolve them promptly to restore services for customers
- Escalate incidents, requests, and problems according to established escalation procedures daily
- Keep affected customers informed about the progress of incident and request resolutions, including notifying them of upcoming changes or agreed-upon outages
- Cultivate and maintain strong relationships with all Service Desk customers while ensuring quality and meeting expectations
- Manage open calls and ensure timely resolution of issues
- Support and configure end users on various standard and business applications, including email, monitoring, internet troubleshooting, and management
- Guide users through best practices and provide advice on the appropriate use of hardware and software
- Implement Service Desk policies, plans, and strategies related to ITIL processes such as Incident Management, Request Fulfillment, and overall Service Desk function
I.T Technician at Bright Technologies Limited (2015-03 – 2016-07)
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems, hardware, and networks
- Troubleshooting computer hardware/software and network problems
- Responding to calls/visiting customers to sort I.T related issues
- Computers and E.T.R machines servicing
- Microsoft outlook settings and configuration-emails
- Equipment installation
- Taking machine for a warrant to supplies workshops and follow up
- Assisting market staff in I.T issues
- Any I.T assigned job
I.C.T Tutor and computer technician at Kenya Institute of Finance and Applied Management (KIM) Nairobi (2014-03 – 2014-09)
- Computer application packages
- Computer software and hardware maintenance
Volunteer-ICT Technician at Sky-Limit Computer Solutions (2014-01 – 2014-03)
- Installation–Routers, Switches, Access points, PCs, UPS, Printers, and Projectors, and ensuring that IT equipment has the latest updates fixes, and service packs installed
- CCTV installation and monitoring
- Network (Structured cabling)
- Computer maintenance and software installation/upgrade
- Computer/network hardware troubleshooting and configuration
Intern at Mumias Sugar Company limited (2012-09 – 2012-12)
- Networking
- Systems administration
- Telecommunication
- software installation and configuration
- helpdesk service support
- hardware and software maintenance volunteer at Soft-com Production Centre (2010-11 – 2011-01)
- Sound recording and editing
- Video shooting and editing
- Camera work
- Photo editing
- Machine technician and setting
- Computer maintenance and software installation
