Eric Mumo

IT professional with 6+ years of experience in IT support, systems administration, network management and cybersecurity across multi site environments. Skilled in managing servers, networks, internet connectivity and communication systems, with a track record of maintaining 98 percent system uptime. Experienced in Microsoft 365, Windows operating systems, cloud platforms, ERP systems and information security practices.

Adept at developing ICT policies, managing vendors and IT assets, training staff on digital tools and cybersecurity awareness, and supporting digital transformation initiatives that strengthen operational efficiency and program delivery.

ICT Operations Lead at Space and Style Ltd (2024-12 – 2026-05)

• Managed enterprise ICT operations across headquarters and four satellite offices connected through a Cisco MPLS wide area network, maintaining 98 percent system uptime.
• Led cybersecurity strategy including firewall management, threat detection and disaster recovery planning to protect organizational data and systems.
• Maintained IT asset register compliance and lead vendor relationship management to ensure reliable, cost effective service delivery.
• Developed ICT policies and automate workflows, implementing governance frameworks that improve operational efficiency.
• Administered Microsoft 365, Active Directory and server virtualization environments, ensuring system reliability and data security.
• Oversaw physical security infrastructure and provide end user technical support across the organization.

ICT Operations Officer at KOKO Networks Kenya (2022-06 – 2024-08)

• Served as liaison between end users and higher level IT support, resolving helpdesk inquiries and providing technical support across hardware, software and network systems.
• Built collaborative relationships with internal and external stakeholders to maintain and improve IT standards and service levels.
• Designed and implemented workflows, ICT policies and automated processes that streamlined company wide IT operations.
• Conducted network troubleshooting and analysis, recommending best practices that improved overall network performance and reliability.
• Maintained IT asset registers and inventories, conducting regular audits to ensure compliance and accuracy.
• Managed relationships with service providers and vendors, and developed a standardized device repair and maintenance schedule that minimized downtime.
• Administered Google Workspace, Microsoft Intune and access control systems, and supported Mobile Device Management for IoT and POS systems.

Point of Sale Support Technician at KOKO Networks Kenya (2022-01 – 2022-06)

• Installed, configured and troubleshot POS devices, and trained field agents on correct device use.
• Maintained asset registers, conducted compliance audits, and managed relationships with technical support providers and vendors.

ICT Authority Presidential Digital Talent Programme Officer at Teachers Service Commission (2020-11 – 2021-09)

• Supported ERP system design, database management and technical service support, and designed and maintained WAN/LAN network infrastructure, IT equipment inventory and CCTV systems, while delivering virtual user training including Microsoft Office 365 onboarding.

IT and ERM Intern at Communications Authority of Kenya (2018-11 – 2019-03)

• Installed and maintained WAN/LAN computer networks, performed regular software updates and data backups, and provided end user support, training, and IT equipment maintenance and repair.

IT Attache at Ministry of Interior, Department of Immigration Services (2017-07 – 2017-09)

• Installed and maintained computer networks and devices, maintained ICT inventory records, and supported the roll out of the national E Passport system.

BSc. in Information Communication Technology – Jaramogi Oginga Odinga University of Science and Technology (2015-01 – 2018-12)

Kenya Certificate of Secondary Education – Kitondo High School (2009 – 2013)