Solution Oriented
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I am an Information, Communication Technology professional with Bachelor of Science (Mathematics and Computer Science) degree from Jomo Kenyatta University of Agriculture & Technology (JKUAT) and currently pursuing a Master’s degree in Applied mathematics at University of Nairobi.
I am also an accredited Cisco Certified Networking Associate 1, pursuing Microsoft server application 2012 MCSA at Techno Brain College. I am thoroughly knowledgeable in network workings, troubleshooting, processing daily ERP related reports as well as in system management support.
I have previously worked with National Bank of Kenya, Cloud Space IT company where my key duties ranged from system management, Maintenance, breach controls, and client-level technical support in a demanding ICT environment. Currently I am working with the Stanbic Bank of Kenya as Customer data and information officer for the last five and a half years
Dates: May 2017 to Date
Position held: Customer Data and Information Consultant
Daily Processing of reports on cash and instruments
Handling customer complaints and providing financial solutions ensure all Service Desk calls for the Technical Team /Service team conform to standard operating procedures end escalating to the right departments.
Training tellers and customer care staff in customer relations,team work and key IT solutions for customers.
Monitoring and supervising all assigned staff.
Evaluate customer processes and technology , and prepare reports.
Recommend technology and training solutions to customers.
Accorded as the best seller amongst my peers at the branch
Customer accolades from good service and anticipating their future needs
Bond sales of more than 4M profit to date all closed in a days’ record
Dates: January 2013 to December 2014
Company: Kenya Cloud Space.
Marketing the company’s products to potential clients
Hosting of school websites and providing marketing strategies through websites
Accolades as a top future ready resource for anticipating upcoming IT innovations
Dates: January 2012 to April 2012
Company: National Bank of Kenya.
Position held: Intern (Customer Care Service, Credit and Advance, Processing and Administration)
Technical reporting (Daily, Weekly and Monthly)
Knowing how to deal with clients’ and keeping good relations conducive to business
Institution: Standard Bank learning portfolio
Course name: Data privacy awareness
Data analysis measures and privacy
Award: Data privacy awareness certificate
Dates : June 2018 - to date ( conducted annually )
Institution : Stanbic Bank of Kenya
Course Name : Management Training ( In house training )
Institution: Standard Bank Learning portfolio
Course name: IT Security spot -The PHISH
General IT security measures on fishing and data security.
Award: General IT security measures on fishing and data security certificate
Institution: Standard Bank learning portfolio
Course name: Anti money laundering combating the financing of terrorism General Awareness KEN
Anti-money laundering strategies and awareness
Award: Anti-money laundering combating the financing of terrorism and General Awareness certificate
Training: Microsoft certified server application
Creating and managing user accounts
Implementing security over a networked system
System management and security checks
Dates: January 2011 to March 2011
Institution: Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Course Name: Cisco Certified Networking Associate
Ethernet networks design (using Routers and Switches)
Award: Cisco Certified Networking Associate Certification
