Esther Maina

Seeking a position to fully utilize my skills and experience in contributing to the growth of the organization and enhance my professional growth while being resourceful,

innovative and flexible.

Sales Administration and Operations Intern-G4S Kenya

July 2022-Current

● Receiving and processing purchase orders.

● Issuing sales transaction invoices.

● Verifying orders, including customers' personal information and payment details.

● Contacting customers by phone or email to answer queries and obtain missing information.

● Maintaining and updating sales and customer records.

● Compiling monthly sales reports.

● Expediting orders through internal liaison.

● Directing feedback from customers to relevant departments.

● Identifying new products to add to those on offer.

● Supporting the sales department with other administrative tasks, if requested.

Compliance Officer-Quickmart Supermarket-Mtwapa Branch

January 2021-June 2022

● Implementation and Management of Effective Legal Compliance Programs in the

Supermarket.

● Developing and Reviewing Company Policies.

● Advising Management on the Company's Compliance with Laws & Regulations through detailed reports.

● Creating & Managing effective action plans in response to audit discoveries and

Compliance violations.

● Regular auditing Supermarkets Procedures,Practices and Documents to identify possible weaknesses or Risks.

● Assess the Supermarkets operations to determine Compliance Risk.

● Ensure all employees are educated on the Latest Regulations and Processes.

● Resolving employees' concerns about Legal Compliance.

Customer Care Representative-Text Book Centre

November 2018-March 2020.

• Selling to customers in the bookshop.
• Contacting customers pertaining books and orders
• Receiving,recording and arranging books for sale.

Sales and Marketing Representative- Text Book Center

September 2018-October 2018

• Marketing stationery-pelikan products.
• Marketing CBC textbooks (Bookmark Africa).
• Doing booklisting.

Sales and Marketing Executive- Longhorn Publishers Ltd

October 2015- May 2017

• Developing and implementing sales and marketing plans and strategies to optimize the brand’s market share in the region.
• Liaising with the finance department and coordinating debt collection within the region
• Ensuring that promotional materials are distributed to target clients and that they are well displayed and utilized
• Identifying and advertising on new distribution outlets
• Updating and managing sales and marketing reports
• Picking orders from schools and bookshops.

● Use of ERP in managing day to day sales and business activities.

Receptionist-Talent Recruitment Agency Ltd

January 2015- September 2015

• Provide general administrative and clerical support including mailing, scanning,

faxing and copying to management.

• Perform data entry and maintaining electronic and hard copy filing system
• Schedule and coordinate meetings, appointments and travel arrangements for managers
• Answer calls from customers regarding their inquiries, welcoming and directing them to various departmental offices
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Keeping the lobby area clean and tidy always.

PA to Company Pharmacist- Regal Pharmaceuticals Ltd

June 2012 – December 2014

• Device and maintain a comprehensive filing system and record management for the office.
• Screening and direct phone calls and distribute correspondences e.g. mails and faxes
• Manage the diary and scheduling meetings and appointments
• Prepare reports, presentations and briefs for the pharmacist.
• Handling requests and inquiries appropriately.
• Providing secretarial services during meetings and writing of minutes.
• Providing technical and general assistant duties for various factory projects.(Kaizen)

● General office administration work including sourcing for office supplies,

preparing the company’s documents and licenses in liaison with the pharmacy and poisons board.

● Managing all travel and accommodation arrangements both domestic and international for the pharmacist.

Professional/Education Qualification

2011| Diploma in Information and Technology - JKUAT

2014| Diploma in Human Resource Management-KNEC(IHRM)

2004 |Kenya Certificate of Secondary Education

Additional Training

2011|Certificate in Health Education/Nutrition - Voice of Prophecy school East

Africa Union

2011| Fire Training Certificate- International Safety Training Center

2012 |Driving License Class BCE