Communication | Marketing | Customer Support.
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An analytical and results-oriented professional with crossfunctional competencies in all phases of brand management, customer engagement, sales management, business development, marketing research, strategy, and customer relations. Autonomously responds to communication and advertising challenges with confidence, determination, and a rigorous focus to deliver top-tier solutions. Possesses a natural knack for analyzing regional market trends and discovering new opportunities for growth.
An exceptional leader, with good interpersonal relations, strong communication skills, and a proactive and tactical problem solver.
I have over 5 years experience in marketing, customer support & business development .A summary of the roles I was tasked with handling include; Collaborate with management to develop and implement an effective communications strategy based on the target audience, Seek opportunities to enhance the reputation of the brand and coordinate publicity events as required, Write, edit and distribute content including publications, press releases, website content, annual report speeches and other marketing material that communicates the organizations activities products and services, Manage conflict as it arises and escalate to management, Build client portfolio by introducing new clients, developing new sales strategies for successful market penetration, generating new sales and revenue, negotiating all contracts with prospects and clients, maintaining long-term profitable relationships with all clients and providing excellent customer service experiences to clients.
Masters Of Arts In Communication Studies
University of Nairobi-Ongoing