Customer Service Representative
Send a job offer directly to this candidate
Passionate customer service agent in providing top quality service and care for customer satisfaction. Proven ability to maintain and establish excellent relationships and communication with clients and customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with knowledge of the customer service industry, hardworking and ready to join my next team.
● Provided customer service for over 2 years in a call center environment.
● Assisted more than 50+ customers daily through phone and email to inform them about current offers, provide technical support, and connect with appropriate teams.
● Assisted customers with locating desired products in a friendly and efficient manner.
● Generated detailed customer purchase and return records.
● Managed order processing, product returns and account updates.
● Identified customer concerns and provided appropriate troubleshooting solutions.
● Processed payments accurately and efficiently.
● Handled customers complaints in a professional and an organized manner.
Bachelor’s Degree: On going on Telecommunications and information
Bachelor’s Degree: B.Sc. Biochemistry
Chuka University, Chuka, Dec 2024
High School: Mbooni Girl’s High School, November 2016
Primary School: Ngala Primary, December 2012
