Esther Munyambu

Dedicated and detail-oriented Cooperative and Community Development professional with experience in customer service, financial operations, loan processing, and stock management. Skilled in bookkeeping, reconciliation, and client relationship management. Passionate about finance, investment, and business growth, with strong communication and organizational skills. Currently pursuing a Bachelor's degree while gaining practical experience in financial and cooperative institutions.

Customer Service & Operations Assistant - M-KOPA – Power to Own

(2025-01)

• Provided customer service and resolved client inquiries
• Managed stock records and performed stock reconciliation
• Recorded daily transactions and maintained bookkeeping records
• Processed and tracked loan repayments
• Handled computer-based operations and reporting
• Maintained branch organization and housekeeping standards

Accounts & Customer Service Assistant - K-Unity SACCO

(2023-01 - 2024-12)

• Assisted in reconciliation of cheques before banking
• Handled customer care queries and account inquiries
• Managed filing and documentation of financial records
• Assisted in loan processing and salary processing
• Supported daily accounts transactions

Bachelor of Cooperative and Community Development - Cooperative and Community Development - The Co-operative University of Kenya (2025-01)

Diploma in Cooperative Management - Cooperative Management - The Co-operative University of Kenya (2022-01 - 2023-12)

Certificate in Computer Applications - Computer Applications - Bishop Kariuki Integrated Training Center (2022-01 - 2022-12)

Kenya Certificate of Secondary Education (KCSE) - Rev Musa Gitau Girls (2018-01 - 2022-12)

Kenya Certificate of Primary Education (KCPE) - Kikuyu Township Primary School (2010-01 - 2017-12)