Esther Owino

I am a hardworking and determined individual who desires to grow her professional skills in any organization. I possess excellent communication skills, organizational skills and problem solving skills along with a strong work ethic. Seeking a challenging role in a dynamic organization where I can utilize my skills to make a positive impact and drive business success.

Content Moderator - Teleperformance Kenya

(2024-06)

• Reviewed and evaluated user generated content across various platforms to ensure adherence to community guidelines, legal regulations and platform policies.
• Identified and removed harmful, offensive or inappropriate content.
• Tagged and categorized content accurately to improve algorithmic training and content classification
• Reported recurring violations or potential threats to safety teams
• Maintained high productivity and accuracy under time sensitive conditions and high content volumes
• Met and exceeded Key Performance Indicators (KPIs) including average handling time and accuracy.
• Worked collaboratively with cross functional teams including trust & safety, QA and policy teams to maintain platform integrity
• Adhered strictly to confidentiality and data privacy standards in handling sensitive content

Research Assistant - Lightline Research

(2023-04 - 2023-05)

• Computer Assisted Telephone Interviews (CATI)

Research Assistant - Helen Keller International

(2022-02 - 2022-03)

• Conducting recruitment of study participants
• Consenting the study participants
• Ensuring confidentiality of the participant's information -Data collection from the participants

Research Assistant, Data analyst - Kenyatta National Hospital

(2021-02 - 2021-05)

• Designed data collection tools
• Data entry and cleaning using EPI-data, SPSS and MS Excel -Performing data analysis with various statistical soft wares (SPSS and Power BI) -Assisted in writing Statistical Reports for the Hospital
• Conducted hospital surveys.
• Data collection from patients and staff in the Hospital through interviews, observations and Redcap data collection tool.
• General office work.

Bachelor of Science - Operations Research - Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2016-09 - 2021-12)

Kenya Certificate of Secondary Education - St.Marys Lwak Girls High School (2012 - 2015)

Kenya Certificate of Primary Education - Karapul Primary School (2004 - 2011)