Esther Wanjau

Entrepreneur with a history of surpassing customer and employer expectations. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals. Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics.

Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices. Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement.

Retailer - Self Employed

(2015-01)

Customer service and retail sales operations

• Customer service skills
• Scheduling of the work flow
• Record keeping for reference purposes
• Listening to customer complaints and providing better solutions
• Ensuring proper and better flow of communication with customers

Intern - Wananchi Society Limited

(2013-05 - 2013-08)

• Writing financial books
• Preparing reconciliation templates for daily transactions
• Handling front office and back office operations
• Record keeping and retrieving records
• Opening new accounts for customers
• Marketing and selling SACCO products and services

Bachelor - Business Management (Finance and Banking Option) - Karatina University (2010 - 2014)

Certificate - Computer Packages - The SPA Ambassadors College (2014-06 - 2014-08)

Kenya Certificate of Secondary Education - Nginda Girls High School (2005 - 2008)